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Csr - Customer Service Representative
4 weeks ago
**Job Title: Customer Service Representative**
**Language: English & French**
**Pay Rate: $20/Hr.**
**Duration: Full time**
**Location: Moncton, NB (onsite)**
Position Summary:
The Customer Care Associate will provide information to customers in response to complaints, orders, errors, account questions, billing, cancelations, and other queries.
Core Responsibilities:
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Responsible for assisting an average of 45-55 callers per day---employer, insured, agent, provider,
- Resolves issues to the satisfaction of the customer.
- Follows through to ensure all questions and issues are resolved.
**Qualifications**:
- High School/GED required
- 1 - 3 years’ experience in related field
- Must work well under pressure
- Have excellent interpersonal and communication skills
- Strong computer knowledge
- Familiar with Microsoft Office
- 10-key operation by touch
Type d'emploi : Full-time, Permanent
Rémunération : 20,00$ par heure
Avantages:
- Dental care
- Employee assistance program
- Flexible schedule
- Paid time off
- Vision care
Horaires de travail:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability
Ability to commute/relocate:
- Moncton, NB: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- French (preferred)
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