Assistant General Manager

2 weeks ago

Courtenay, Canada Cascadia Liquor Crown Isle Full time

Want to be part of a fun, fast-paced, dynamic company with a great culture and incredible benefits & perks? Join us

**Cascadia Liquor is in search of an experienced and highly motivated Assistant General Manager to join our talented team at our Crown Isle location**

**What Makes Us a Great Employer? **Here are some of the benefits and perks you can look forward to by joining our Team:

- Locally owned & operated for 30+ years
- Competitive wages
- Competitive extended health & dental
- RRSP matching
- Paid volunteer days & charitable donation matching
- Anniversary bonuses
- Education & tuition reimbursement
- Annual health & wellness reimbursement
- Product & staff discounts to all our brands
- In-house training & certifications
- Opportunity for growth & advancement/leadership development
- Refer a friendwe’ll pay you
- FUN working environment - lots of team engagement initiatives and annual parties
- Respectful & inclusive culture

**Who is the Truffles Group?**

Locally owned and operated, The Truffles Group has been advancing Vancouver Island’s hospitality, tourism and beverage retail industries for over 30 years. During this time, we have grown from one employee to over 400, and from one brand to six Our group of companies includes Cascadia Liquor, Flight Cannabis Co., Habitat Café, Heritage Quay Developments, Victoria Butterfly Gardens, and Truffles Catering.

Guided by our founder’s entrepreneurial spirit and dedication to business excellence, The Truffles Group continues to push the boundaries of innovation and service to create elevated guest and team member experiences. We continue to grow and build our business responsibly and ethically on a foundation and commitment to our core values: Quality, Integrity, Community, Growth, and FUN

**Assistant General Manager (Cascadia Liquor** - **Crown Isle)**

**Job Purpose**:
The Assistant General Manager (AGM) reports to the General Manager (GM) and is responsible for overseeing day-to-day management duties of the Cascadia Liquor location, including driving sales and providing an exceptional guest experience, managing expenses, and improving productivity and profitability, all while enhancing the brand. This position ensures compliance with government regulations and is involved in policy management.

**Key Responsibilities**
- Works in collaboration with the General Manager (GM) to lead and inspire a seasoned team of employees to meet productivity goals and deliver impeccable & consistent guest service quality and capacity.
- Works together with the GM to provide people leadership in recruitment, training and development, scheduling practices, clear expectations and follow up, coaching, and performance management to create a positive working environment and great culture.
- Promotes a helpful and friendly environment to ensure guests arrive and leave with a great impression; turns challenges into opportunities; collaborates; brings positive attitude every day.
- Manages inventory with an eye for organization, display, and stocking of products.
- Works closely with the GM to plan and accomplish revenue targets by action planning, communicating goals, inspiring the team, and following processes and best practices.
- Ensures all cash handling policies, health and safety requirements, and building and equipment maintenance standards are meeting company and government standards in all aspects of operational and team day-to-day execution.
- Reviews financial data and makes recommendations for ways to increase sales, maximize margins, and minimize expenses; identifies new opportunities; pricing, packaging, merchandising and process changes; and consumer needs and trends.
- Updates job knowledge by remaining aware of new operational and leadership processes and government regulations; participating in educational opportunities; reading professional publications and maintaining strong community and business relations.
- Maintains effective business relationships, utilizing strong communication skills with all leadership and their direct reports, external partners in business and the government, to ensure support and professional representation of the business brand.
- Assists the GM in providing input for specific location and operational data on short term and long-range strategic planning and budget development to achieve overall sales and profitability goals in support of the Regional Operations Manager.
- Such other duties as are customarily performed by one holding the position of an Assistant General Manager in businesses that are similar to Cascadia Liquor.
- Such other and unrelated duties as may be assigned from time to time by the Employer.

**Education, Skills and Qualifications**:

- 2+ years of liquor retail experience, with at least 1 year in an assistant manager or supervisor position in a hospitality or retail setting.
- An approachable, confident, and service-focused personality
- Strong communication skills and the ability to manag

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