General Manager

7 months ago

Courtenay, Canada Local Refillery Full time

_Refillery General Manager_
Local Refillery is Comox Valley’s planet-friendly grocer and lifestyle store We carry essential grocery store and bulk food items as well as cleaning and beauty products. Our ‘weigh and pay’ shopping experience makes it as convenient as possible for people to transition to a plastic-free, lower-impact lifestyle.

It is our mission to provide high-quality, package-free food and zero-waste lifestyle products in one convenient location. We are committed to working with suppliers towards building a circular economy, and to being a hub of positive change in the Comox Valley community.

**Position Summary**

Do you have a passion to live in a waste-free world? Is the health of the planet motivating every aspect of your life-style? Has reducing your carbon footprint become more than just a talking point? If so, join our team that provides a one-stop-shop outlet for an established community of zero-waste conscious shoppers - plus act as a conduit for educating and transitioning the growing movement of future zero-waste consumers.

Working as part of our leadership team, the **Refillery General Manager **performs all general operations, merchandising duties, customer facing and vendor responsibilities, team scheduling and on floor duty management required to successfully maintain day to day operations.

**Key Accountabilities**

The Refillery General Manager is responsible for the following:

- Ability to maintain and manage store point of sale system Square; use POS for inventory management, new sku creations, relevant reporting and online store updating.
- Complete store daily open/close functions as key holder;
- Providing exceptional customer service;
- Working with Leadership team to hire, onboard and train new team members.
- Create schedules based on, budget, store flow and team availability; manage last minute scheduling changes.
- Purchase products and maintain relationships with a selection of vendors.
- Staff supervision - including breaks and task management
- Inventory management
- Contribute to product expansion and vendor vetting.
- Assisting in refilling, restocking of all merchandise;
- Educating and training on zero-waste best practices;
- Responsible for keeping store clean and uncluttered;
- Receive, check, and shelve merchandise orders; confirm purchase orders and manage the store’s inventory; and
- Positive attitude and professional demeanor.

**Job Requirements**
- **Must be passionate about the environment and specifically the importance of the zero waste movement.**:

- Experience in retail or service industry management essential;
- Ability to work in a fast-paced customer centric environment;
- Experience with vendor and inventory management
- Ability to efficiently organize time and manage priorities;
- Must be a strong team player and leader.
- Flexibility with regard to availabilities and work schedules (day, evening, week-end)
- Competent computer skills

**Skills and Abilities**
- Strong interpersonal and ethical behaviour to manage the company’s assets and engage with customers;
- Basic math skills to count, add, subtract and convert in KG to 100gram etc; and
- Excellent customer service skills that nurtures a strong relationship-educational environment.
- Excellent leadership abilities that foster a team dynamic of openness, inclusivity, performance, respect and fun.

**Work Environment / Travel / Physical Demands**
- Normal retail store environment where there is no physical discomfort due to temperature, dust, noise, etc;
- Must be able to work independently with remote supervision;
- Bending, lifting, reaching for and moving merchandise. Lifting up to at least 25 lbs.
- Moving small display fixtures; and
- Standing for long periods of time
- Computer work in the midst of retail environment (no separate office)

If you are excited by the opportunity to join a dynamic team and work in an environment that has a mission to help the planet by creating a circular waste free economy, please submit your resume along with a cover letter that answers the following four questions:
What does a zero-waste or low footprint life-style mean to you?

What are your goals for the next 3-5 years?

Tell us the main reason why we should choose you to become our General Manager

We thank all interested applicants. Only those selected for an interview will be contacted by our team.

We are an inclusive and safe work space. We strongly encourage people from underrepresented groups to apply.

**Job Type**: Part-time / Full-time

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Discounted or free food
- Store discount

Schedule:

- 8 hour shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

Work Location: In person

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