General Manager of Restaurant Operations

2 weeks ago

Courtenay, Canada Gladstone Brewing Co. Full time

General Manager of Restaurant Operations

Gladstone is a great place to work We have great benifits and a solid team. We even won brewery of the year for all of BC recently. We are community minded and forward thinking. Join us and join a fun and staisfying team

ROLE

The main role of the General Manager of Restaurant Operations will be to manage the day-to-day operations of the Kitchen, Lounge, Patio and reporting directly to Ownership. This individual will be primarily responsible for implementing the strategy and objective of the company and ownership.

The General Manager of Restaurant Operations will oversee all lounge, patio, and kitchen operations. This will include managing and ordering all of the supplies and inventory for the restaurant side of the business, including food, alcohol, and non-alcoholic options. They will manage the supply chain (in-house & out of house), staffing, operational budgeting, customer relations, and front of house facility management. This role is responsible for all processes necessary to ensure the restaurant side of the business is operating efficiently, maintaining the highest quality standards, and producing volumes to match demand.

This individual must have a comprehensive understanding restaurant operations management, brewery manufacturing operations, and exceptional leadership skills.

This individual must have a degree in Business Management or equivalent, and 5+ years of experience in the Craft Brewing industry or similar field.
- Qualifications/Requirements_
- Solid leadership skills and work ethic.
- Excellent communication skills.
- Obsessive attention to detail.
- Strong multitasking and troubleshooting skills.
- Solid experience with Word, Excel and QuickBooks.
- Extensive knowledge of the brewing process.
- Ability to work long and varied hours.
- Pay Type:_ - Hourly (based on full time hours, yearly pay will be between $75,000 and $95,000)
- Health and Dental Plan
- Pension Plan
- Supervisors:_ Ownership and CEO

**Job Description (General Manager of Restaurant Operations)**

The General Manager of Restaurant Operation’s duties will include all of the following (plus any other tasks they may be asked to perform by the CEO and Ownership):
Company Performance
- The main responsibility is to ensure the restaurant operations are profitable.
- Monthly performance meetings with ownership will focus on company KPIs, benchmarking performance, and strategizing ways of improving company performance.
- The General Manager of Restaurant Operations will focus on the efficiency of the day-to-day operations of the Front of House to achieve company and ownership goals.
- They will report directly to ownership, where the ownership’s primary responsibilities will be company vision and long term goals.

Team Work
- Conduct training and coaching of Serving Staff and Kitchen Staff, including regular performance evaluations and disciplinary measures.
- Collaborate with the Head Brewer, Lead Brewers, Kitchen Leaders, Sales Managers, Warehouse Managers, etc to create an efficient, fun, and productive work environment.
- Work with Ownership, the Brewing Team and the Sales Team to forecast and meet production demand.
- Will work and host all special events, being the primary point of contact for staff and customers.
- Will fill in for staff sick days and no-shows or find appropriate cover.

Lounge and Patio Operations
- The on-premise lounge and kitchen represent a major part of the company’s operations. The Manager will ensure the Front of House and Kitchen operations are working well as a team, are efficient, profitable, and staff morale is high.
- Responsibility will include scheduling all serving staff appropriately, matching skill sets to work demand for every day of the week.
- Lounge KPIs must be monitored regularly, keeping a close eye on all costs associated with the department, and ensuring waste is minimized.
- The Lounge primary labour will not exceed 10% of total Front of House Sales.
- The Manager will be expected to come up with regular drink features.
- The Manager will be a main leader for Events, which includes coming up with event ideas, organizing and planning events, and coming up with food and drink specials for events.
- The Manager will help promote events to customers and around tow.
- The Manager will be responsible for printing all menus as needed.
- The Manager will be responsible for managing guest taps, ciders, wines, and non-alcoholic options.
- The main service we provide is FUN The Manager must work hard to ensure we meet the company’s Lounge and Patio vision of a Fun and Happy place for people to enjoy their time

Serving and Hosting
- The primary daily activity of the Manager will be serving. This is expected to take up the majority of the Managers time. A set amount of time will be set aside weekly to insure all administrative tasks can be completed.
- Though all servers are expected to greet customers, this role is more emphasize

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