Servicenow Administrator

1 month ago

Montréal QC HR L, Canada ELITS Full time

**ELITS Canada Inc**. is a subsidiary of Accelerate at Iver. Our parent company Iver has 1,700 employees today and is growing and now we are looking for new employees who want to join our journey. As part of Accelerate at Iver, you are at the absolute forefront of technology and work on exciting digitization and transformation projects with market-leading customers. We are passionate about realizing digital opportunities in the cloud. Together with our customers, we close the gap between aspiration and successful implementation. Communication is an essential part of the work since we work closely with our customers. As an employee at ELITS you will become a part of a great team that always responds to the customer with humility, and at the same time is very proud of what we deliver.

ELITS is looking for a talented **ServiceNow Administrator **for a full-time position in **Montreal** As a ServiceNow Admin, you will be part of a team and be responsible to operate and secure a stable infrastructure. The role focuses on optimizing the services to the agreed service level in a cost-efficient and timely manner. The tasks may be divided to both individual and work in projects. It is important that you have a great ability to co-operate with customers, suppliers and colleagues. The ability to handle teamwork and co-operation is an important skill to maintain a high standard and a quality delivery to our customers.

Some of the possible duties and **responsibilities** may include:

- ServiceNow platform administration, development, documentation and technical support
- Coordination with ServiceNow support for issues not resolved
- Manages Instance security - User/Group Access/Access Control Lists
- ServiceNow platform release upgrade and migration planning and execution, this includes feature release, patch release, and hotfix
- Configuration / customization of various ServiceNow ITSM, CSM and Performance Analytics modules (specifically Incident, Service Level, Problem, Release, Change, Knowledge, Service Catalog & Service request and Configuration Management)
- Execute System testing, and Support including defect management
- Plan and Execute New client onboarding for Managed Services

**Qualifications and Skills**:

- Certified ServiceNow Administrator with minimum 5 years of experience in ServiceNow configuration and administration.
- Experience in ServiceNow platform release upgrades and migrations
- Knowledge of ITIL concepts with strong knowledge of ITSM processes (Incident Management, Problem Management, Knowledge Management, Release Management, Change Management, and Configuration Management) and the associated ServiceNow modules.
- CSM and Performance Analytics experience preferred
- Ability to produce high quality documentation and manage Jira board for bug fixes.
- Be able to mentor and share knowledge among peers

This position is open to Canadian residents (persons with work permit in Canada).

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