Temporary Help Desk Support Specialist
2 weeks ago
School District 72 operates throughout a large geographic area. Campbell River and Quadra Island schools and our school board office are located on the traditional territory of the Liidax people. School District 72 also encompasses the traditional territory of the Klahoose (Cortes), K'ómoks (Sayward), and maku (Bute Inlet) First Nations.Position: Temporary Help Desk Support Specialist Posting Number: 25-IT-002 Term of Employment: February 3, 2025 May 2, 2025, or return of incumbent (whichever is greater)Hours/Day/FTE: 40 Hours/Week Wage/Salary: $33.20/Hour Deadline to Apply: January 19, 2025, at 4:00 PMJoin Our Team School District 72 is looking for a Help Desk Support Specialist to join our team of professionals who strive to bring the district's learning beliefs to life. School District 72 (Campbell River) is located on the east coast of central Vancouver Island, extending north to Sayward and south to Oyster River.
The district also includes the outer islands of Read, Cortes, and Quadra. The district serves over 5,600 students in 18 schools with a diverse range of programs that are progressive and responsive to the educational needs and interests of students. The district respects and values the relationships with all First Nations, Métis, and Inuit peoples who reside in these territories. It is with respectful consideration that the programs and services provided to students and staff acknowledge their histories, cultural contributions, and contemporary concerns.
Triages and escalates tickets as well as problems and manages outcomes and resolutions. Provides first level support on computer hardware and software issues on Microsoft, IOS, Android and Apple platforms. Monitors network systems for outages and reports to team members. Identifies trends for further investigation including network, security, and software level issues.
Performs repairs, upgrades, and OS reinstalls on desktops, laptops, tablets, and phones. Develops and maintains appropriate documentation and records. Provides new devices for staff members, student carts and other programs. Assists school district employees with the operation and use of computers and related software.
Maintains fleet of loaner equipment including laptops, projectors, and AV equipment. Manages procurement and distribution of SD72 cell phones and provisions plans as well as configuration of these devices. Monitors IT calendar for upcoming renewals and preventative/scheduled tasks and escalates as required. Manages and signs in/out district devices with inventory management software.
Manages stock, procurement, and deals with warranty shipments. Follow proper work procedures and observe all regulations pertinent to the work. Assists other technicians on projects as required. Bring your Expertise Certificate or diploma in computer technology or related area.
One year of recent experience within the information technology industry in a support or help desk capacity. Strong competence with Microsoft systems (Office/O365, Microsoft Access, Exchange, Windows, Active Directory). Competent configuring IOS, Apple and Android systems. Experience with repairing, installing, and configuring computer hardware and software.
Highly organized, detailed, and multi-task oriented, with the ability to balance priorities. Strong verbal and written communication skills. Excellent customer service skills with an ability to interact in a friendly and professional manner. Demonstrates initiative, flexibility, and the ability to work well with others.
Strong problem-solving and troubleshooting skills coupled with a willingness to learn. Contribute to Our Success The Campbell River School District proudly developed a strategic plan for 2024-2028 that prioritized the following: Honour Indigenous World Views and Perspectives Student-Centred Learning Environments Evolving for Tomorrow The following commitments are essential to all positions within the Campbell River School District: Commitment and adherence to workplace policies, procedures and practices. Commitment to standards of conduct, including behaving in a manner that is: respectful, professional, team-oriented, collegial, collaborative, ethical, honest, and trustworthy. Commitment to understand and implement the Truth and Reconciliation Calls to Action and the Declaration on the Rights of Indigenous Peoples Act.
Join Our Community Campbell River is a scenic, oceanfront community framed by extensive waterfront, west coast forests and snow-capped mountains. The area is renowned for its natural beauty and recreational opportunities such as skiing, kayaking, fishing, mountain biking, hiking, golf, and endless opportunities to experience nature. The moderate climate allows residents to participate in numerous outdoor activities on a year-round basis. Experience the Benefits of SD72 Professional development and growth opportunities.
The opportunity to grow your career in a small district. Progressive leadership team. Positive collegial cult
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