Coordinator, Authorizations

2 weeks ago

Toronto, Canada Technical Standards & Safety Authority (TSSA) Full time

**Location**

**City/Town**
- Toronto

**Department Name**
- Authorizations

**Description**

**About Us**
Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but all our employees share a few key traits:

- We are passionate about public safety.
- We are highly skilled, problem-solvers.
- We are collaborators who are invested in the communities we work in.
- We are more than employees; we are serving the greater good.
- We are committed to life-long learning and development.
- We operate with the highest integrity.

**The Big Picture - this position in TSSA**
- As Coordinator, Authorizations you will create and run reports reviewing and analyzing data for deficiencies, resolving discrepancies using established procedures to update or cleanse data. You will monitor and provide oversight and recommendations to improve processes and maintain corporate targets. You will liaise with various departments on a regular basis to develop and maintain partnership reliability.
- You will deliver effective and efficient services by organizing and assigning tasks to team members and providing guidance and support. You are expected to contribute to a workplace environment conducive to a high performing team by maintaining positive professional relationships with all members of the TSSA team, sharing expertise and best-practices, provide training and development to team members-
**So, does this sound like you? If so, this could be your next big opportunity**

**What you will do?**
- Prioritize services by organizing and scheduling workday of authorizations team members (including shift schedules) to enhance workload management, achieving service standards within established timeframe (i.e. processing authorizations within lead time target, etc
- Manage L3 customer support and resolve all internal and external customer escalations through to resolution including cross-departmental consultation and collaboration
- Monitor shared and accountable processes for quality gaps, and opportunities for improvement.
- Recommend process changes and enhancements that will benefit customer satisfaction and reduce process lead time.
- Execute root cause analysis to identify issues and recommend solutions to both our customers and program areas.
- Act on departmental reports by reviewing and analyzing data for deficiencies, resolving discrepancies using established procedures to update or cleanse data.
- Monitor data integrity within the business system, enforce data governance rules, and take corrective action
- Utilize foundational business knowledge and operational experience to participate in strategic initiatives and business plan activities. (OASIS, New Business Model)

**What do you need to succeed?**
- Post-Secondary Degree / Diploma
- 5 - 8 years of experience within shared services, preferably in an associate role
- Exceptional Customer relationship management skills
- Excellent written and verbal communication skills
- Excellent time management skills
- High degree of accuracy with data entry (alpha and numeric)
- A proven understanding of the Technical Standards and Safety Act, 2000, associated regulations, and policies and procedures
- Technical competencies (e.g., office management practices and procedures)
- Advanced computer skills including Oracle and Microsoft Suite (i.e. CRM Dynamics, Excel, PowerPoint, Teams, Word)

**Inclusion and Equal Opportunity Employment**-
- Please note that applicants who receive any conditional offer of employment from TSSA will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. TSSA will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code._

This is a 3 months contract.

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