IT Support Specialist
1 week ago
**About**
**This is a hybrid position located in Markham, Ontario.**
- NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to
- _serve the people who serve the people._
NEOGOV is currently seeking an **IT Help Desk Engineer **with 2-3 years of experience working with Network Administration in a fast-paced environment. This Rockstar will be a major part of our culture, mission and growth
**What You Will do**
- User account creation and management (Active Directory, Cloud services)- Monitoring and mitigating security threats on corporate workstations-
- Configuring corporate workstations for new hires, staff upgrades-
- Assist local and remote staff on hardware, software and networking issues-
- Assist IT team in the creation of internal-use documentation-
- Assist in the upkeep of office meeting room technologies (AV)-
- Assist in tasks outside of IT - installing a keyboard tray for example- Other duties as assigned
**Who You Are**- Excellent communicator with equally excellent customer service mindset-
- Positive team player-
- Willing to learn new technologies and promote a culture of service-
- Able to lift 50 lbs-
- Natural problem solver**What You Have**Intermediate understanding of the TCP/IP network stack-
- Basic understanding of Cloud-based products-
- Working knowledge of Windows networking services (DHCP, DNS, etc...)-
- Experience with and knowledge of Dell desktop & laptop product ranges-
- Scripting experience in PowerShell, Python-
- Experience in office telephony management (VOIP)**What NEOGOV Offers**- Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees-
- Generous PTO and Flex-Time off-
- Remote working opportunities-
- RRSP matching-
- Autonomy to grow and find your career path with supportive leadership-
- Truly inclusive and diverse environment
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