Technician - Advanced

5 months ago

Québec, Canada Bell Full time

**Req Id**:415545**

Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. We know you’ll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact - helping people as they connect, work, learn and play.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services - ensuring that our customers can stay entertained and connected anytime, anywhere.

**Job Title : Technician - Advanced**:
**Job Location Address**:671 Lagauchetiere O., Montréal, Qc.
**Job Status**:Regular Full Time

**Name and description of hiring department**:
As part of the Bell Network group, we works on innovative and cutting edge technologies. Every day is a new opportunity to support new quality solutions for our customers.

We are seeking a motivated and innovative professional who will help us support Network Services and who works with a focus on continuous improvement. Bell is changing and we are looking for talented new people to accelerate this transformation. Get ready to have fun, explore new technologies and learn something new every day.

**If you enjoy**
- Connecting with people from other fields. You will work closely with other technical teams and suppliers to deliver state-of-the-art solutions
- Participate in the development and laboratory verification of new services
- Certifying and operationalizing new equipment
- Transform a business or system problem into modular and maintainable solutions with the team
- Gain hands-on experience and support operational teams on cutting-edge network technologies
- Ensure that the solutions put in place can be supported by the operational teams
- The field of network automation with appropriate technical knowledge

..**_. You are just the right person for our team We would like to get to know you._**

**Main Job Duties / Accountabilities include**:

- Provide support to various Managed Services customers (includes MACDs, incidents, changes and projects)
- Work closely with L3 support to resolve complex incidents
- Provide the necessary support to ensure all SLAs are met
- Participate in onboarding process for new clients
- Manage services related to the customer while following Bell Canada processes, tools and best practices
- Must be able to attend customer meetings and clearly identify and communicate various items within Bell’s obligations
- Provide weekly and monthly reports as required
- Create and maintain customer and internal technical documentation and databases
- As needed, act as the customer’s point of contact and handle recurring problems. Follows up on the status of projects, releases into production and requests for service from the customer, with members of his or her team
- Identify and propose improvement to processes
- Participate in different internal initiatives
- Keep up with emerging telecommunication technology
- Possessing a valid IP certification (e.g. CCNA), or in the process of achieving it, will be of benefit in carrying out duties and accountabilities

**Prerequisite**:

- A college diploma in electronics or telecommunications, or equivalent work experience
- At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.), or in the process of achieving it, or equivalent IP specific knowledge
- A college diploma in electronics or telecommunications, or equivalent work experience
- A minimum of a high school diploma
- At least one current IP certification (CCNA, CCNP, JNCIA, Juniper, CVoice, etc.) or equivalent IP specific knowledge
- Fluent in English and French
- Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position.
- As necessary, agree to undergo a background security check to meet a customer’s clearance requirement

**Essential Qualifications / Skills**:

- Intermediate knowledge of the OSI model
- Basic knowledge in multi-protocol network interconnection service provision and/or delivery as a front-line technician
- Intermediate knowledge of network protocols, network management systems and LAN and WAN systems
- Intermediate knowledge of Ethernet &TCP/IP
- Basic knowledge on ITIL practices
- Intermediate knowledge on at least 2 of the following products:

- Aruba networking products
- Brocade

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