Information Clerk
4 weeks ago
Please refer to the
job aid for instructions on how to apply.
Position Summary:
Under the direction of the Client Services Manager, the Office Clerk provides information to clients of Athletics & Recreation. Following client services best practices, the OC greets clients, students and staff and responds to inquiries related to Athletics & Recreation services and programs available. Ensures daily tasks are completed efficiently.
Major Duties and Responsibilities:
- Opens Client Services office in the morning.
- Obtains daily float envelopes for the Client Services office.
- Acts as the first point of contact for individuals seeking information about services offered.
- Communicates cancellations and /or fitness class changes to participants enrolled.
- Processes credit card, debit card or cash payments, related to sales of fitness class registrations, fitness center memberships, camp registration and locker rentals.
- Performs calculations for refunds and/or discounts as per the policy and protocol in place.
- Prepares access cards for members,
- Prepares forms for class distribution and / or for signage in required areas and distributes attendance rosters to course instructors.
- Maintains knowledge of department on-line portal and website to assist efficiently navigate callers seeking information.
- Maintains inventory of supplies and equipment (Identicam) for the area. Re-orders as required.
- Troubleshoots day-to-day issues on office equipment (payment processing terminals, ID card printers etc.) and notifies manager of any related issues.
- Receives and distributes mail. Gathers and sends mail. Completes procedures specific to courier services. Sends faxes when required.
- Using appropriate software, creates and saves electronic documents.
- Meets with supervisor for updates on procedural changes.
Other Qualifying Skills and/or Abilities:
- Must be client focused and service oriented, with a proven ability to interact with clients.
- Ability to communicate and deal effectively and diplomatically with faculty, staff, students, and the general public.
- Proven ability to work independently and in a team environment.
- Must have strong communication skills and demonstrate ability to listen, receive and transmit information accurately
- Demonstrated initiative, organizational skills, and ability to prioritize and multi-task.
- Must have strong attention to detail.
- English, French written and oral required.
- Minimum Education and Experience:
- DEP - Office Systems 1 Year Related Experience / DEP - Secretarial Studies
Hourly Salary:
(MUNACA Level B) $22.63 - $28.04
- Hours per Week:
- 33.75 (Full time)
Supervisor:
Client Services Manager
Position End Date (If applicable):
Deadline to Apply:
- 2023-03-16
- ._
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