Service Coordinator

2 weeks ago

Mississauga, Canada Lenworth Dock & Door Full time

The Service Coordinator (Service Quoted) works in a fast-paced environment with constant changes and reports directly to the Service Manager. The Service Coordinator’s primary focus areas are: coordinating efficient, profitable and safe repairs, effective internal and external communication and ultimately, increasing customer loyalty by ensuring all work is completed the “Lenworth way.”

**Regular Working Hours** - 7:00 AM - 4:00 PM
- Note - Hours may change to suit operational requirements.

**Responsibilities**

**I*. **Service Coordination & Planning*
- Manage Service calls - assisting with customer calls, enter into Smart Service, update schedules
- Review all job files thoroughly prior to scheduling - including reviewing job details, photos, purchase orders and ensuring the documentation provided is sufficient to allow for an efficient repair with mínimal site questions
- Ensure all material is ready in Lenworth’s shop prior to scheduling service repairs
- Coordinate all lifting equipment required to ensure repairs are completed safely
- Handle all warranty issues directly through Service Department - including dispatching the technician who did the initial repair and passing the necessary paperwork off to ensure it’s charged back to the OEM (if applicable)
- Communicate with customers regarding job status and scheduling
- Schedule all projects with customer’s - aim for a minimum of 48 hours in advance for large projects
- Assist the Service Manager with any escalated customer calls.
- Dispatch all urgent service calls within our promised 4-hour response time to Preferred Service Program customers
- Process and submit paperwork daily to the Accounting Department for prompt invoicing

**II.** **Quoting & Order Processing**
- Provide all service quotes within our mandated 48-hour turnaround
- Ensure quote formatting is consistent and professional
- Update quote statuses in the system
- Process orders, including material ordering within 48 hours of receiving approval
- Commit to weekly follow-ups on all outstanding quotes to increase close ratio

**III.** **Other Duties**
- Drive efficiency improvements - by ensuring projects are reviewed in detail, organized, coordinated and ultimately, delivered smoothly
- Provide technical advise and direction to service coordinators in relation to service repairs that require it
- Other duties as reasonably assigned

**Key Strengths**
- Minimum 3 years of dock and door industry experience in a similar role is required
- Technical ability across all product lines within the dock and door industry is a strong asset
- Great communication skills
- High attention to detail
- Comfortable working in a fast-paced environment
- Strong computer skills
- Extremely high level of customer service
- Team-oriented
- Positive attitude

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you currently live and authorized to work in Canada?

**Experience**:

- Service Coordinator: 3 years (preferred)

Work Location: One location

  • National Service Coordinator

    3 weeks ago

    Mississauga, Canada Wilcox Door Service Inc. Full time

    **Title** National Service Coordinator **Reports To** National Department Manager **Summary** The National Service Coordinator Job Description, under the direction of the National Department Manager, will primarily be responsible for the coordination of trade partners and work schedules, relaying incoming work orders, and providing support to customers,...

  • Client Relations Coordinator

    3 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and a...

  • Service Coordinator

    1 day ago

    Mississauga, Canada Combat inc. Full time

    As a member of our company’s management team, the service coordinators work to match clients with appropriate services. You will work with our clients and field technicians to provide quality and accurate service and to ensure we meet customer’s expectations. On a heavy customer service basis, our service coordinator is the initial contact for many of...

  • Warehouse & Deliveries Coordinator

    4 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **Full-Time Permanent Position** **Must have valid full G **License** **80% Delivery of products / 20% receiving & admin.** - Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in...

  • Warehouse and Deliveries Coordinator

    3 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **Must have truck driving experience, Valid G License & clean driving abstract.** Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and...

  • Warehouse & Deliveries Coordinator

    14 hours ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **Full-Time Permanent Position** **Must have valid full G **License** **80% Delivery of products / 20% receiving & admin.** - Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in...

  • Customs Coordinator

    2 weeks ago

    Mississauga, Canada RIGHT SERVICE RIGHT CHOICE Full time

    **Reports to**: Operations Manager **Employment Type**: Full-Time **Job Summary**: The Customs Coordinator is responsible for overseeing the customs department, ensuring accurate preparation and clearance of customs documentation, and managing all aspects of international shipment compliance. This role involves coordinating with customers, drivers, and...

  • Accounting & Client Relations Coordinator

    4 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **_Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing in LEED design. Dedication, on-going training and...

  • Driver and Warehouse Coordinator

    2 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **Must have a full G License & a CLEAN Driver’s abstract.** **60% deliveries / 40% receiving, admin. & project tasks** **Full-Time Permanent Position** - Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known...

  • Service Coordinator

    3 weeks ago

    Mississauga, Canada Northern Dock Systems Inc. Full time

    We are Northern Dock Systems, the industry leader in the sales and service of loading dock equipment, industrial doors and HVLS Fans (high-volume, low-speed industrial fans). At NDS we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team! Northern Dock Systems Inc. is seeking a...

  • Accounting and Client Relations Coordinator

    2 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    There are two (2) **Client Relations Coordinators (CRC) **within our CRC Department. One position is very Accounting focused (accounts receivable, accounts payable, collections & billings), while the other is directly focused on Client Relations. Both CRC’s will report to the Client Services Manager, and will be primarily responsible for the effective...

  • Accounting and Client Relations Coordinator

    2 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **_Salary Range - $45,000 - $65,000 per year_** **_ Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and repair, and facility management, specializing...

  • Service Coordinator

    2 weeks ago

    Mississauga, Canada Guldmann Full time

    **Service Coordinator** The Service Coordinator manages the schedules and day-to-day operations of all the Technical Service Personnel. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the...

  • Service Coordinator

    2 weeks ago

    Mississauga, Canada Guldmann Full time

    **Service Coordinator** The Service Coordinator manages the schedules and day-to-day operations of all the Technical Service Personnel. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. As a Service Coordinator, you will work with clients to provide quality service and to ensure clients get the...

  • Service Coordinator

    1 day ago

    Mississauga, Canada Northern Dock Systems Inc. Full time

    We are Northern Dock Systems, the industry leader in the sales and service of loading dock equipment, industrial doors and HVLS Fans (high-volume, low-speed industrial fans). At NDS we take pride in our staff - they are the backbone of all that we do - and as we grow, we are looking for talented additions to our team! Northern Dock Systems Inc. is seeking a...

  • Service Coordinator

    3 weeks ago

    Mississauga, Canada Amaco Equipment Full time

    **General Description**: Working in our Mississauga office, our dynamic position consists of providing service and warranty administration while executing your strong communication and organization skills to support our internal service and sales teams as we all stride to provide excellent service to both our customers and our manufacturing partners. While...

  • Service Coordinator

    3 weeks ago

    Mississauga, Canada Home Instead Corporate Full time

    Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._ **Are you a Customer Service professional in the hospitality, restaurant or retail industry who is looking for a career change? Do you want to work in a...

  • Service Coordinator

    2 weeks ago

    Mississauga, Canada Home Instead Full time

    _Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._ **Are you a Customer Service professional in the hospitality, restaurant or retail industry who is looking for a career change? Do you want to work in a...

  • Service Coordinator

    3 weeks ago

    Mississauga, Canada RICO Lighting & Electrical Services Full time

    RICO Lighting & Electrical Services is an established electrical contractor offering electrical & lighting services on a national level. We are currently seeking a qualified applicant for our Service Coordinator position for our Mississauga location. Job duties include: - Proactively plan, forecast and dispatch service calls for our staff of electrician -...

  • Projects Warehouse and Deliveries Coordinator

    4 weeks ago

    Mississauga, Canada Service Plus Aquatics Inc Full time

    **Must have a full G License & a CLEAN Driver’s abstract** **Full-Time Permanent Position** - Service Plus Aquatics Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership in design/build services, restoration and...