Sales Associate

6 months ago


Toronto, Canada MHMI Full time

**FULL TIME** **Sales Associate **to become the next super star team member.
- Optical Sales Associate will provide a broad range of optical and practice service support as directed by the doctors. Training will be provided.
- Optical Sales Associate will offer expertise in the dispensary areas of frame selection, lens design/measurement, frame purchasing, inventory management as well as adjustments, repairs, payments, and data collection.
- Greet patients in a friendly and professional manner while building rapport.
- Assist patients with frame selection, styling, fitting, lens selection and measurements.
- Enter lab orders and accurate patient information as well as supply insurance forms and receipts.
- Verify prescription eyeglasses and notify patients when eyewear is ready.
- Dispense, adjust, and repair eyewear.
- Schedule follow up appointments as needed.
- Instruct patients on proper eyewear use and care of their new eyeglass lenses.
- Troubleshoot and problem solve eyewear concerns and issues to ensure patient satisfaction.
- Maintain and order dispensary supplies as required.
- Liaise and coordinate with frame suppliers and develop an inventory management system for profitability and good turnover of product including frame returns and vendor selection.
- Merchandise dispensary and maintain cleaning procedures and standards.
- Track and report key revenue indicators and results as requested by the Leadership Team.
- Participate in personal and team development training and initiatives including staff meetings, continuing education and conferences.
- Establish and maintain effective working relationships with co-workers, leadership team, suppliers, and the public.

**Qualification**
- 2 - 5 years in a customer service or sales role
- Adaptable and coachable
- Detail-oriented
- Sense of urgency and willingness to take on new challenges
- Exceptional critical thinking and problem-solving skills
- Sales in a luxury/high volume environment is considered an asset
- Experience in optometry/optical considered as an asset

**Compensation**:

- Wage is dependent on the experience. $16-25 per hour.
- Sales bonus
- Car bonus if the monthly sales targets met.
- 4 days work week (Sunday, Monday, and Thursday off)
- Closed on every long weekend (e.g.: Friday-Monday)
- Late morning shifts (10am-7pm)
- 3 Paid sick days for the employees who are with us for more than a year.
- All training and certifications required by CustomEyes will be paid by CustomEyes.
- Closed from Dec 24th-Jan1st every year. High performing employees who are with CustomEyes for more than a year will be rewarded with full week of pay as Christmas Bonus.
- Two sets of medical scrubs will be reimbursed 100% after completing your probation period.
- Employee medical benefit program.
- 2 weeks vacation to start. 3 weeks after 2 years.


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