Customer Service Agent

3 weeks ago


Ottawa, Canada Canadian North Full time

**Other Details**: Reporting to Manager, Customer Service

**Level**: As per the UNIFOR Collective Agreement
- In accordance with UNIFOR Collective Agreement

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:
High school diploma or equivalent related experience;
1 year of customer service experience;
Possess a working knowledge of Sabre System and knowledge of passenger check-in and baggage handling would be an asset;
Possess a knowledge of passenger check-in and baggage handling;
Must be familiar with all aspects paperwork/documentation for all passenger service functions;
Must possess strong communication, and interpersonal skills;
Proven customer service skills;
Works well in team environment;
Experience in handling passengers with mobility needs;
Must be adept at handling multiple tasks, and prioritizing duties;
Willing to assist in all areas of passenger services;
Ability to communicate in Inuktut a definite asset;
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

**Responsibilities**:
Process passengers;
Make reservations;
Compute fares;
Disseminate information;
Respond to travel agency inquiries;
Assist passengers with mobility and special needs;
Issue tickets and process sales reports for deposit;
Assemble, control and transmit reservations and passenger data;
Maintain records as required;
Process baggage;
Process claims for damaged or missing baggage;
Record flight arrival and departure times;
Conduct radio communications with the aircraft;
Provide load data;
Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane;
Perform other duties and functions related to the foregoing;
Other duties as assigned.

Is this the job for you?

Canadian North Human Resources Department

**Fax**: 613-254-6280

This advisory was posted on February 15, 2023.



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