Customer Service Agent

2 weeks ago

St Catharines, Canada Dixon Commercial Investigators Full time

**About Us**:
At Dixon Commercial, we are dedicated to providing exceptional service to our clients while maintaining a collaborative and supportive work environment. We are currently seeking four motivated and customer-focused **Customer Service Agents** to join our team. This role will primarily focus on client outreach, answering inquiries, and supporting account submission, with the potential to take on additional responsibilities over time.

As a **Customer Service Agent**, your main responsibility will be to engage with potential clients over the phone, answer questions, and assist them in submitting new accounts. You will play a key role in helping to expand our customer base by delivering outstanding service and building strong client relationships.

Over time, you will have the opportunity to grow within the company and take on additional duties, including but not limited to customer support management, accounts receivables and potential supervisory roles. This is an excellent opportunity for individuals looking to expand their skill set and advance their career in customer service.

**Key Responsibilities**:

- **Client Outreach**: Make outbound calls to existing clients to discuss services, answer questions, and assist with existing or potential accounts.
- **Inquiries**: Provide accurate and timely information to clients regarding products, services, and account details.
- **Account Setup**: Assist clients with the process of submitting new accounts, ensuring all necessary documentation is provided and requirements are met.
- **Customer Relationship Management**: Build and maintain positive relationships with clients to encourage long-term partnerships.
- **Phone Support**: Answer inbound customer calls, providing assistance and resolving any issues or inquiries.
- **Management Support**: Provide administrative and operational support to management as needed, including organizing and maintaining customer records and reports.

**Qualifications**:

- Excellent communication skills, both verbal and written, with a friendly and professional phone demeanor.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Ability to work well both independently and as part of a team.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) or similar software.
- Prior experience in customer service, sales, or account management is a plus but not required.
- Ability to adapt and grow with the role as responsibilities expand over time.

**What We Offer**:

- Competitive salary and bonuses.
- Opportunities for career growth and professional development.
- A collaborative and supportive team environment.
- Training and mentorship to help you succeed in the role.

**How to Apply**:
We look forward to hearing from you

Pay: From $21.00 per hour

Expected hours: 36 - 40 per week

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-12-30
Expected start date: 2025-01-06

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