Service Desk Technician, Temporary Full-time, It

3 months ago

Parry Sound, Canada West Parry Sound Health Centre Full time

**Service Desk Technician**
**Information Technology And Systems Support Department**
**Job Posting: Non
- Union 2024-300**
**Temporary Full-Time Position ( September 2024 until approximately March 2025)**:
**About the Organization**:
Located on the coast of **beautiful Georgian Bay**, our facility boasts the best that both nature and technology can offer. We work in one of Canada's most modern health care facilities and live in one of the country's top outdoor adventure destinations. You can get from desk to dock in 10 minutes

West Parry Sound Health Centre (WPSHC) has always employed an innovative planning approach aimed at integrating services. Faced with the challenges of rural care delivery, WPSHC has partnered in regional alliances and created internal programming solutions that have benefited patient care and improved services throughout the catchment area.

Today our uniquely integrated health care organization includes Lakeland Long Term Care, six Nursing Stations delivering care to rural communities, management of District ambulance services and dispatch, and a full range of in-patient and out-patient programs associated with a 90-bed acute care hospital.

As well as being recognized as a "pace-setter" hospital for its unbroken string of balanced budgets, WPSHC's innovative approach to integration has benefited the community through more seamless local delivery of services, improved access to primary care, a wider understanding of local needs and the ability to respond as these needs continue to evolve. Additionally, these initiatives have resulted in cost savings through co-location and improved 'point-of-service' for clients.

For more information on WPSHC, please visit our website.

**About the Opportunity**:
The hours of work will primarily be Monday to Friday day shifts, and after hours and weekend on call.

Your responsibilities will include:

- Provide expert resolution of technical issues related to servers, computers, printers, peripherals, and telecommunication devices;
- Diagnose and resolve problems with Microsoft Windows OS, Microsoft Office, health information systems, and networking;
- Manage service requests by logging, categorizing, and tracking them using our central ticketing system;
- Handle provisioning, changes, and de-provisioning of user accounts in line with corporate policies;
- Escalate complex issues to higher-level support teams and ensure timely follow-up until resolution;
- Assist with Help Desk Technician support, including overflow management, problem analysis, and hands-on troubleshooting;
- Upgrade PC hardware and software as needed;
- Perform network cabling and termination tasks;
- Deliver top-tier customer service, safeguarding the confidentiality of patient and staff information.

**More About You**:
To qualify for the role, you will also need to have:

- A diploma or certificate in Information Technology, Computer Science, or a related field, or equivalent practical experience;
- Relevant certifications, such as Microsoft (e.g., MCSA, MCSE) or CompTIA (e.g., A+, Network+), ITIL are highly desirable;
- At least 2 years of hands-on experience in IT support, including installation, maintenance, and troubleshooting;
- Proficiency in managing and troubleshooting PC hardware and software;
- Solid understanding of networking principles and server environments;
- Proficient in managing multiple tasks and priorities within a fast-paced environment;
- Strong organizational skills with a meticulous approach to documentation, ticket management, and follow-up;
- Experience with healthcare information systems is an asset;
- Familiarity with basic programming languages is an asset;
- A valid driver’s license is required for travel between sites as necessary;
- Demonstrated alignment with the mission, vision, and values of West Parry Sound Health Centre;
- A record of satisfactory attendance, work performance, and positive work references;
- Ability to handle the physical demands of the job, including lifting up to 75 lbs when required.

**Please note**:For the safety and well-being of our patients, employees, and visitors, we require proof of COVID-19 vaccination before commencing employment. Exceptions may be made for individuals who are unable to receive a COVID-19 vaccine for legislated protected reasons (e.g. medical exemption). All incumbents in this position will be required to provide a clear criminal/vulnerable sector check as a condition of employment.

**About the Benefits**:
You will be rewarded with a competitive wage in return for your dedication. In addition, you can look forward to the following array of benefits:

- Healthcare of Ontario Pension Plan (HOOPP)
- 4% vacation pay and 13% pay in lieu of fringe benefits (9% if enrolled in HOOPP)
- Employee & Family Assistance Program (EFAP)
- Wellness program, including an onsite gym

Best of all, you will be welcomed into a supportive interdisciplinary team environment allowing to develop a wide breadth of

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