Casual Food Service Attendant

3 weeks ago

Winnipeg, Canada Manitoba Liquor and Lotteries Full time

**_All Manitoba Liquor & Lotteries employees may apply. _**_Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply. _**

**_If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs._**

**Job Purpose**:
Reporting to the Floor Manager, Events, the Food Service Attendant is responsible for maintaining a high level of knowledge regarding Food & Beverage operations & products, and providing timely fulfillment and relief to a range of front-line Food & Beverage positions, depending on operational requirements. The incumbent will provide exceptional customer service at all times.

**Responsibilities**:

- Prepare and set up cutlery, glassware, napkins, linens, equipment, utensils and food serving stations as required.
- Provide professional food service to customers based on customer requirements.
- Prepare drink orders for server as required.
- Monitor customer alcoholic beverage intake and behavior.
- Provide billing and accept and process payment for orders as required.
- Reset the room for the next function/meeting and put away extra tables and chairs into storage area.
- Take beverage and/or food orders.
- Enter orders in the point of sale system and print receipts for bartender/kitchen or Table Games Inspector as required.
- Complete daily opening or closing duties as required.
- Greet customers entering the restaurant and seat them.
- Review the menu, daily specials and buffet menu with customers, answer questions as required.
- Check for any reservations to ensure tables are set accordingly, prior to the reservation time.
- Advise the kitchen of large tables, incoming reservations, sold out items, etc.
- Answer telephones, take reservations and provide assistance to general inquiries as required
- Effectively work the line to manage seating in restaurant and provide customer satisfaction.
- Report any maintenance issues to supervising manager immediately.
- Service of MPR functions as assigned.
- Encourage a climate that supports diversity.
- Performs other duties as assigned.

**Primary Qualifications**:

- Six (6) months previous service/serving experience in the food service/hospitality industry.
- A minimum of six (6) months’ work experience as a bartender or preparing a variety of beverages.
- Excellent interpersonal and communication skills are required in assisting and providing customer service.
- The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Safe Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.

**Secondary Qualifications**:

- Bilingual (French/English) language skills.
- Training in customer service, service etiquette, and wine education.
- Previous cash handling experience.

**A Great Place to Work Enjoy fantastic benefits with our Total Rewards package**

**Work/Life Balance and Wellness**
- **Discretionary Time**: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
- **Hybrid Work Model**: Remote/Office work for eligible positions.
- **Flex Time**: Flexible shifts and work hours for eligible positions.
- **Maternity and Parental Leave**: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- **Fitness Allowance Reimbursement, depending on bargaining unit**: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- **Computer Purchase /Fitness Purchase Program**: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- **Diversity and Inclusion**: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
- **The Together Project**: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benef

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