Full Time Program Services Manager

4 weeks ago

Toronto, Canada The Salvation Army Full time

**KEY RESPONSIBILITIES**:
**Overall Service Responsibilities**:
**Case Management Program**
- Creates, monitors and implements Case Management Policies in consultation with the Director and the Program Services Director.
- Responsible for the implementation and oversight of client intake and case management process using Housing First approaches and processes.
- Understands and embraces Critical Time Intervention as a case management model and supports the Case Management Team in their direct work with clients and in brokering community supports.
- Completes statistical data and other reports as required by the Director.
- Chair of Case Management Team meetings; represents the Case Management Team to other members of the shelter staff, at staff meetings, etc.
- Responsible to participate in On Call coverage.

**Direct Case Management**
- Carries a caseload and provides direct case management services to 5-10 residents.
- Responsible for liaising with external agencies, making and accepting community referrals as required.
- Responsible for maintaining and updating client files.
- Advocates on behalf of the shelter clients and ensures that best possible services are provided.

**Case Management Staff Supervision**
- Supervises Case Management staff ensuring provision of effective case management services.
- Conducts regular formal supervision and annual PEAC appraisals with all members of the Case Management staff.
- Responsible to define tasks, responsibilities, policies and procedures for the members of the Case Management staff.
- Identifies educational and training needs of Case Management staff and coordinates training opportunities.
- Responsible to supervise MSW students placed at the shelter through Toronto Housing & Homeless Supports.
- Serves as a resource to the Case Management team.

**Program Services**
- Identifies, develops and coordinates external community partnerships that contribute the resident experience.
- Assists with internal program development in coordination with other members of the management team.
- Assists in coordinating staff events and celebrations.

**Assistance with Employee Relations**
- Participates in the recruitment, selection and orientation for the Case Management & Housing staff.
- Recommends disciplinary actions including termination in concert with the Director of Employee Relations, THQ/DHQ standards and the Employment Standards Act.
- Organizes and assists with staff training in accordance with the facility policies.

**Assistance with Finances**
- Prepares the Housing Services portion of the annual budget in consultation with the Director.
- Assists with the monitoring of financial expenditures in the Housing Services department as per yearly budget projections.
- Responsible for the approval and distribution of client assistance funds in accordance with policies set by TSA and Toronto Housing and Homeless Supports.

**ORGANIZATIONAL RESPONSIBILITIES**
- Adheres to standards that are consistent with the values & philosophy of The Salvation Army, Toronto Housing & Homeless Supports and the shelter.
- Member of the Management and Program Management Teams.
- Reads and complies with the Policy and Procedures Manuals.
- Understands and adheres to policies set by funding bodies (i.e. Toronto Shelter Standards) and works in compliance with such guidelines at all times.
- Participates in authorized seminars and training sessions as requested.
- Ensures that Case Management staffs are trained in accordance with The Salvation Army’s policies and procedures.
- Ensures that The Salvation Army Accreditation Standards for Social Services are maintained and participates in the review process.
- Participates in the strategic planning process.
- Represents the shelter on community committees as designated by the Director.
- Represents the organization in a professional manner at all times.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- A minimum of a college or university degree. An MSW would be considered an asset.
- Certification in First Aid/CPR, and Non-Violent Crisis Intervention.
- Alternative combinations of education and experience may be considered.

**EXPERIENCE AND KNOWLEDGE**:

- A minimum of 5 years experience working with individuals experiencing homelessness.
- 5 years supervisory experience.
- Thorough knowledge and experience of the homeless sector.
- Thorough knowledge of Toronto Shelter Standards.
- Valid Ontario Class “G” Driver’s License and a current copy of a Driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

**SKILLS AND CAPABILITIES**:

- Good interpersonal skills.
- Fluent in written and spoken English.
- Second language would be considered an asset.
- Computer skills.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provid

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