Infrastructure Support Technician

2 weeks ago

Ottawa, Canada National Arts Centre - Centre National des Arts Full time

**Introducing the National Arts Centre**
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, _The Journey Ahead_.

**Equity, Diversity, Inclusion, Anti-Racism and Accessibility**
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

Job Number: J1123-0576

Job Title: INFRASTRUCTURE SUPPORT TECHNICIAN

Employment Type: Full-Time continuing

Job Category: Information Management Services

Open Positions: 1

Posting Date: November 15, 2023

Closing Date: December 17, 2023

**Salary**: $61,200.00 - $76,500.00/Year

Language Requirement: Bilingual is an asset

Working Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)

Job Reports To: IM/IT Operations Director

**Key Activities**:

- Reporting to the IM/IT Operations Director, the Infrastructure Support Technician provides technical support in the implementation, integration, and maintenance of components of IT infrastructure and operations. The incumbent also provides technical support and client service to technology users within an assigned portfolio.- Provides technical support by assessing and resolving service requests, such as those with workstation hardware/software, mail or internet work routing, LAN/WAN services, and cabling and peripheral equipment problems; escalates or follows up on outstanding client issues as required.
- Installs, configures, monitors, and tests components in the computing environment.
- Produces basic system documentation, reports, and correspondence on computer problem identification, resolution, and monitoring activities.
- Performs routine monitoring activities of systems and equipment performance.
- Supports backup and recovery processes and procedures.
- Participates as a member on projects as required.
- Under guidance, troubleshoots problems (typically reported by clients or revealed by monitoring tools) to resolve common network, hardware and software issues and configures, installs, and tests hardware and software in a computing environment to ensure that they work properly and meet user requirements.
- Atypical or complex issues are referred to more senior IT staff.
- Completes assigned work and prioritizes service calls and ad hoc requests.
- Participates in work teams, project teams or committees. There may be a requirement to demonstrate procedures, processes, standards, and tools to new team members.
- Logs problems and solutions into a tracking system and produces incident reports and other routine documentation as required.

**Skill Requirements**:

- Post-secondary diploma/degree in technology, IT, computing, or a related discipline or comparable work experience.
- Knowledge of the theories, principles, and practices of technology infrastructure, systems configuration and administration, operating systems, network systems and diagnostic techniques is required to provide effective support of the department’s IT infrastructure.
- Knowledge of the standards and methodologies (including performance standards, capabilities, and limitations) of hardware, software and various operating systems used in large-scale mainframe and distributed computing environments is required in order to support the configuration, installation, security, performance and functionality of the computing environment and for the identification, diagnosis, and resolution of straightforward hardware, software and network-related problems.
- Knowledge of backup and recovery processes is required to protect data from loss.
- Communication skills are required to ask questions and obtain information from users, such as the description of their problem, to diagnose likely causes and provide information on the resolution steps;
- Bilingual in both official languages is an asset.

**Who Can Apply**:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

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