IT Service Delivery Field Technician

3 months ago

Mississauga, Canada EllisDon Corporation Full time

**Connect with us **LinkedIn**, **Instagram**, **Facebook**, **Twitter**

**Thinking about a change?**

We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core** values** empower people to deliver great careers and develop creative solutions for complex problems on some of the most intricate projects. It doesn’t matter what your expertise and craft is - there are no boundaries. We are a group of leading professionals with a variety of expertise: engineers, investment bankers, superintendents, estimators, software engineers, accountants, lawyers, marketing and communications consultants, sustainability professionals, and project managers. As you can see, we are a diverse bunch.

In case you’re curious, here’s what the industry **thinks of us** and some cool **things we have done**.

**You as an IT Service Delivery Field Technician will**:

- Champion the Digital & Data Engineering message to the business
- Provide 2nd level support for hardware, software, and network problems reported, documenting problems and solutions as required. Assist in 1st level support when required. Liaise with and participate in solving 3rd level complex or unsolved problems.
- Manages, supports, and ensures operating viability of LAN and WAN both wired and wireless for all hours of operation, and reports any abnormalities. Ensure the 24/7 availability and performance of the servers and network that support our systems, including some “on-call” responsibilities.
- Project Management duties, including determining business requirements, obtaining quotes from vendors to meet business requirements for new construction site setups. Project deployment duties, including firewall, switch, server, and Lotus Domino setup and configuration.
- Follow and maintain EllisDon IT policies, documentation, and best practices guidelines.
- Follow EllisDon IT Security best practices and guidelines.
- Maintain records within ServiceNow.
- Coordinate IT services and support for jobsites
- Assist on corporate network maintenance tasks when required

**Is this the right role for you?**
- You have a post-secondary degree/diploma in a related field and a minimum 4 years hands-on experience supporting Enterprise Firewalls & Windows systems, including troubleshooting advanced issues
- CCNA certification (R&S, Security, or Wireless) is desired
- Solid understanding of LAN, WAN, TCP/IP, Ethernet
- Valid driver's license, and personal vehicle to coordinate IT services and support on jobsites

EllisDon is proud to provide this unique career opportunity within a progressive environment with continuous learning and opportunity for growth, as well as a competitive compensation package.

**Go ahead and be yourself. We'll pay you for it**

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of _Integrity and Mutual Respect_ welcomes **everyone**, at work and in the community, and our value of _Mutual Accountability,_ means that we all have a role to play. As an EllisDon employee, this will ultimately be** your** commitment to Inclusive Diversity.

Accommodation for Applicants will be made during the recruitment process when requested.

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