Field Service Technician Supervisor

2 weeks ago

Mississauga, Canada AGS, LLC Full time

**Job Overview**:
The Field Service Supervisor is responsible for all field service operations for the region assigned. Provides direct supervision, training and discipline to field service technicians in his/her assigned territory. A few key components of the role include developing Field Service Technicians, scheduling for work orders and personnel, optimizing AGS products’ functionality.

**Responsibilities**:

- Develops workflow for Field Service Technicians
- Assists in goal setting, skill enhancement and performance review activities for Field Service Technicians
- Investigates and resolves any issues resulting from substandard performance
- Ensures company policies and procedures are followed by team members
- Provides training to Field Service Technicians as needed
- Addresses customer inquiries, resolves issues and obtains customer feedback proactively
- Maintains positive and healthy relationships with various teams to ensure customer service effectiveness
- Assists in interviewing and hiring new Field Service Technicians
- Plans, coordinates and manages both scheduled work orders and unscheduled field support, as well as software and hardware upgrades
- Conducts and compiles site surveys
- Oversees local casino paperwork necessary to complete work orders
- Interacts with local Compliance officials and ensures local technicians observe all facility protocols
- Demonstrates outstanding customer service through maintenance of high quality and integrity in the work environment
- Reviews the operating expenses with the Regional Service Manager and identifies spending trends and methods to optimize the budget
- Determines short-term and long-term projections based on the proximity and number of customers serviced in an particular area
- Updates job knowledge by participating in educational opportunities
- Communicates directly with the Technical Assistance Center (TAC) to escalate found issues in the field

**Skills & Requirements**:

- High School or GED required
- Associate or Bachelor’s degree in business or equivalent experience preferred
- 3 years’ progressively responsible experience in field service in a gaming manufacturing environment preferred.
- Capable of creating an environment of support and accountability
- Previous leadership experience especially within a field service team and/or remote employees
- Excellent communicator that works well with others and treats employees fairly with strong customer service orientation
- Experience in building and working in a team atmosphere
- Knowledge in all facets of field operations leadership and management
- Experience in coaching direct reports
- Transferable management skills
- Ability to interact and communicate effectively with technicians, support staff, and valued customers
- General knowledge of mechanical and electrical terminology and practices
- Track record for delivering results in operations, developing others, retaining high performers, creating a positive, trusting work environment, and safety
- Must be proficient with MS office products and possess the ability to learn related sales or service software tools
- This position may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate

**Physical Requirements & Work Environment**:
The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.
- Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.
- While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching and squatting.
- While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.
- While performing this position, the employee regularly uses manual and powered hand tools, (electric, battery operated and/or air powered).
- Ability to work in a non-climate-controlled environment
- While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.

**Note: All offers are contingent upon successful completion of a background check and drug screen and human performance evaluation (physical)**
- **Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.**

**AGS is an equal opportunity employer.**

**About AGS, LLC**:
Headquartered in Las Vegas with offices and employees around the world, AGS (NYSE: AGS) is a global company f

  • Field Service Supervisor

    1 week ago

    Mississauga, Canada Cummins Inc. Full time

    **Field Service Supervisor** **Description** **Field Service Supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your...

  • Field Service Supervisor

    1 week ago

    Mississauga, Canada Cummins Full time

    **Field Service Supervisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact through...

  • Field Service Supervisor

    1 week ago

    Mississauga, Canada Total Power Limited Full time

    **Field Service Supervisor** **What We Offer** - 100% Employer Paid Core Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts **What You’ll Do - The Role (Responsibilities)** - Report directly to the Operations Manager. - Provide mentorship, coaching and direction to a team of generator rental...

  • Field Service Supervisor

    2 weeks ago

    Mississauga, Canada Cummins Inc. Full time

    **FIELD SERVICE SUPERVISOR - POWER GENERATION** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions...

  • Field Service Diesel Technician

    7 days ago

    Mississauga, Canada Cummins Inc. Full time

    **DESCRIPTION** We are looking for a talented local Field service technician to join our distribution business in Mississauga, Ontario. In this role, you will make an impact in the following ways: - Engages customers in a courteous and professional manner. - Anticipates and ensures prompt and efficient attention to customer needs. - Applies the use of...

  • Field Supervisor

    5 days ago

    Mississauga, Canada multiVIEW Locates Full time

    Reporting to the Operations Manager, the **Field Supervisor** is responsible for the day-to-day supervision of field staff, including training, quality control, time management, and compliance with all safety and operating procedures. Along with the items below, Field Supervisors are fully competent in all responsibilities and qualifications of the Utility...

  • Fire Field Technician Supervisor

    2 weeks ago

    Mississauga, Canada Johnson Controls Full time

    **Job Details** **Be part of the future!** We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. **What...

  • Avionics Services Junior Technician

    6 days ago

    Mississauga, Ontario, Canada Field Aviation Inc Full time

    Job Description Job Description Field Aviation (aka Field Aerospace) has been providing specialized services to the international aerospace industry for over 70 years. We're one of the oldest, most knowledgeable and most experienced aircraft companies in North America serving private and public sector clients since 1947. We have over 500 employees...

  • Field Service Technician

    2 weeks ago

    Mississauga, Canada Motiontek Industrial Inc Full time

    Job description Motiontek Industrial is a full service industrial equipment maintenance and engineering company. We provide premium on site services, repairs, installation, and custom automation solutions. We are looking for an experienced Field Service Technician who is driven by customer satisfaction and service success to grow with our company! As a...

  • Field Service Technician

    2 weeks ago

    Mississauga, Canada Motiontek Industrial Inc Full time

    Job description Motiontek Industrial is a full service industrial equipment maintenance and engineering company. We provide premium on site services, repairs, installation, and custom automation solutions. We are looking for an experienced Field Service Technician who is driven by customer satisfaction and service success to grow with our company! As a...

  • Field Service Technician

    6 days ago

    Mississauga, Canada Motiontek Industrial Inc Full time

    Job description Motiontek Industrial is a full service industrial equipment maintenance and engineering company. We provide premium on site services, repairs, installation, and custom automation solutions. We are looking for an experienced Field Service Technician who is driven by customer satisfaction and service success to grow with our company! As a...

  • Remote Field Service Technician

    2 weeks ago

    Mississauga, Canada Cummins Inc. Full time

    **Remote Field Service Technician** **Description** We are looking for a talented Remote Field service technician to join our team in Mississauga. In this role, you will make an impact in the following ways: - Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with mínimal...

  • Field Service Technician

    2 weeks ago

    Mississauga, Canada Total Power Full time

    **Field Service Technician - Mississauga** - Mississauga, ON_ Download Information Package **_ Field Service Technician_** **We Offer** - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development ***What You’ll Do - The Role** - Perform emergency...

  • Field Service Technician

    7 days ago

    Mississauga, Canada Shoppers Drug Mart Pharmaprix Full time

    **Emplacement**: 5700 Keaton Road, Mississauga, Ontario, L5R 3G3 Chez MediSystem Pharmacy, vous pouvez utiliser vos compétences pour effectuer un travail significatif qui a un impact réel, dans un environnement qui favorise l'apprentissage, la croissance et les opportunités. Que ce soit votre premier emploi ou que vous soyez prêt pour un nouveau défi,...

  • Field Services Technician

    2 weeks ago

    Mississauga, Canada EnVision Consultants Full time

    The position comes with the opportunity to work very closely with highly experienced professionals who enjoy mentoring and are looking to assist in your career growth. **As a Field Services Technician you will**: - You will be providing technical services in a field and office environment; - You will be providing technical assistance in materials related...

  • Generator Field Service Technician

    2 weeks ago

    Mississauga, Canada Total Power Limited Full time

    Generator Field Service Technician We Offer - 100% Employer Paid Medical and Dental Benefits - Employer RRSP Matching Program - Annual Health/Wellness Spending Accounts - Professional Growth & Development - Techs are provided with a Company Vehicle, Uniform, along with Boot and Tool Allowance! What You’ll Do - The Role - Perform emergency service,...

  • Field Service Technician

    2 weeks ago

    Mississauga, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and...

  • Field Service Technician

    2 weeks ago

    Mississauga, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and...

  • Field Service Technician

    5 days ago

    Mississauga, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and...

  • Field Service Technician

    4 days ago

    Mississauga, Canada Diebold Nixdorf Full time

    **Position Overview** Diebold Nixdorf is a leading global developer and manufacturer of retail and banking equipment. We are currently seeking a Firstline Field Service Technician. Within your assigned area of responsibility, as a Firstline Field Service Technician, you will perform basic installation and minor repairs on all Diebold Nixdorf products and...