Operations Manager

4 weeks ago

Dartmouth, Canada Metrie Full time

**Who We Are**

North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV, Style At Home and House & Home, or by one of our Instagram influencers.

Why should you work for Metrie? With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.

Watch this video to see why our employees feel like they truly belong here: Metrie's Brand Purpose

**What You’ll Do**

The Operations Manager is responsible for leading and assigning the daily operational work of the distribution warehouse with a focus on safety, continuous improvement, relationship building, communication and strategic planning to provide an exceptional METRIE experience for our customers. The incumbent develops strong relationships with our customers, Procurement, Sales, and other key cross-functional areas at METRIE.

**Reporting Relationship & Location**: The Operations Manager reports to the Regional Director, or Regional Operations Manager, and is a member of the METRIE Operations team. This position is based out of our Dartmouth, NS location.

**Responsibilities**
- Lead, direct, and oversee the day-to-day warehouse activities including but not limited to shipping, receiving, inventory control and the maintenance of all warehouse equipment, machinery, and facility.
- Ensure staff are fully trained and sets clear expectations for the team to meet daily and weekly targets.
- Manage new hire orientation and onboarding for all new employees; conducts new hire check-ins during first 100 days and annual performance reviews.
- Work with the Regional Director and/or Regional Operations Manager to set the budget(s); ensures the facility meets its operational KPIs and the regional team/leaders are kept informed.
- Responsible for administration of warehouse safety programs to provide a safe and clean workspace for employees within all state/provincial and federal safety regulations.
- Ensure the operational plans are executed, METRIE Standard Best Practices are achieved and sustained; collaborates with the Ops Excellence Team on new project, systems and process improvement opportunities while sharing results/best practices with greater Operations community.
- Collaborate with Sales Operations Managers and regional Sales team to ensure our customers’ service and quality expectations are being met; identifies cost effective solutions to align with our customer segmentation model and strategic product goals.
- Lives the METRIE Values daily by promoting a positive work environment and acts as a company ambassador to drive a culture of continuous improvement, safety, belonging and team building activities to drive employee retention and engagement.
- Identify and develop high potential talent for cross functional responsibilities, leadership roles and internal growth within the company.
- Develop and maintain carrier relationships to ensure communications and services provided meet the company’s and customers’ needs.
- Review, select and continuously evaluate outside vendors providing services to the operations including maintenance, facilities, equipment.
- Partner with leasing company to oversee all aspects of facility maintenance department.
- Lead all cycle count/physical inventory processes to achieve benchmark targets; implement special projects to improve warehouse operations across the facility and/or company
- Ensure compliance on all local, state/provincial and federal laws and regulations related to people, operations, safety, etc.

**Qualifications**
- Bachelor’s degree in related field or proven experience in the manufacturing, production, or distribution environment; supervisory or managerial experience preferred.
- Knowledge of warehousing, logistics, operations, transportation and supply chain principles and processes.
- Experience supervising and motivating others
- Strong communication and customer service skills; interpersonal and organizational skills with the ability to handle changing priorities and use of good judgement in stressful situations
- Demonstrate leadership skills in implementing and managing change through process improvement and reviewing performance metrics
- Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and termination
- Lean/business improvement experi

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