Fire Communicator

2 months ago


Tillsonburg, Canada Town of Tillsonburg Full time

**Department**: Fire & Rescue Services
**Division**: Fire Communications Services
**Group**: Tillsonburg Dispatchers Firefighters’ Association
**Reports To**: Assistant Chief, Communications and Administration
**Grade**: Association Agreement $27.98 per hour (2023 Agreement Rates)
**Hours of Work**: Part-Time (shifts could include Days/Afternoons/Evenings/Weekends/Holidays)
**Openings**: 2

Vulnerable Sector Check is required for this position.

**Responsibilities**:

- Answer emergency and non-emergency calls and alarms
- Effective emergency and non-emergency communications
- Solicit incident details from caller and allied agencies
- Call processing using computer, telephone, radio and information technology
- Timely dispatch and tracking of emergency resources
- Operate radio, phone, CAD, recorder, and computer information technology
- Maintain unit status
- Log information on phone, radio, CAD, recorder, and RMS
- Maintain detailed incident records
- Verify incident information and transfer Standard Incident Reports to partners
- Coordinate and liaise with internal and external partners
- Maintain emergency contact list
- Maintain running assignments and CAD mapping
- Maintain CAD, computer, phone, recorder, software, data and IT Infrastructure
- Test IT and back-up systems
- Exceptional customer service and issue management
- Continuous improvement initiatives

**Qualifications**
- Two (2) year community college diploma in a related field of study or equivalent experience and/or training in Communications or a related field is required. A diploma in Emergency Telecommunications is an asset.
- Previous knowledge of emergency services is an asset.
- NFPA 1061 Level I & II accreditation an asset or ability to obtain.
- Excellent typing and verbal communication skills
- Active listening skills
- The ability to demonstrate resiliency and remain calm in a high stress, demanding, fast paced environment.
- Ability to work cooperatively and respectfully within a team environment.
- Excellent organizational skills, able to prioritize tasks.
- Excellent keyboarding skills (50 WPM) and demonstrated proficiency in Microsoft Word and Excel.
- Ability to type and enter data with exceptional accuracy.
- The ability to learn and operate new software and information technology
- Professional, respectful and courteous demeanor with a willingness and commitment to working with and helping members of the public and staff.
- Ability to deal with people under stress or stressful situations
- Ability to multi-task and adapt to continuous change
- Ability to follow policies, procedures, and work instructions
- Ability to deescalate and resolve conflict
- Ability to answer questions and address inquiries
- Demonstrate a commitment to continuous improvement by exploring innovative or unique approaches to completing position responsibilities
- Must be able to work rotating shifts Days/Nights/Afternoons/weekends/ holidays and have flexibility to report to work on short notice in the event of an emergency
- Ability to meet testing requirements of the position
- Ability to demonstrate shared communications values.

***About the recruitment process**:
All new Town of Tillsonburg employees are required to complete a police record check.

The Town will accommodate any individual needs you have throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Please contact us if you require any accommodations.

The Town of Tillsonburg is an equal opportunity employer and all information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection.

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