Mental Health and Addiction Case Manager-west Team

2 weeks ago

Toronto, Canada Fred Victor Full time

**INTERNAL/EXTERNAL
Job Title: Mental Health and Addiction Case Manager-West Team
Position Type: Bargaining Unit, Full-time Permanent
Number of Positions: 1
Rate: $26.52 per hour
Vacation: 4 weeks to start
Benefits: Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with premiums 100% paid by the
employer, LTD with premiums 100% paid by employees; paid sick leave and float day
RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation
Hours: 37.5 Hours per week
Supervisor: Senior Manager, Community Mental Health & Housing Support
Posting Date: March 7, 2023
Application Deadline: March 21, 2023 at 5:00 p.m.
Location: 800 Bay St and other locations where service is delivered in Toronto

**Why Fred Victor?**
For over 125 years, Fred Victor has been a leader in providing place and purpose to people in need in Toronto. Our
mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We
are committed to ending chronic homelessness. This is an ambitious bold goal but we believe achievable.

**The Program**
The Mental Health and Addictions Case Management Program is a community-based program that assists people who are
having significant difficulties in day-to-day living as a result of severe and persistent mental health issues or mental health
and substance use challenges.

**Does this sound like work you want to be a part of?**
We offer a supportive environment, an opportunity to join a diverse team of caring professionals and a chance to
make a difference. With over 60 programs and services and more than 21 sites, there are lots of opportunities to
grow your career with us. Many members of the management team started in relief and front-line roles.

**What You Will Do**
- Provide intake, assessment and case management services, utilizing a client-centred, strengths-based, harm

reduction approach to clients experiencing mental health and addiction issue
- Coach or assist a client in the development/maintenance of abilities relating to activities of daily living, self-care,

crisis management strategies, symptom management, maintaining a support network, and skills teaching such as
budgeting, grocery shopping and other life skills.
- Assess the client’s support needs weekly based on indicators of stability (i.e., daily living skills, housing

stabilization, finances, connection to primary healthcare, social networks, vocational and educational goals,
environmental resources, etc.)
- Draft clear coordinated care plans (CCPs) for each client that advance the client's immediate needs and mid-term

goals. Reassess and adjust those plans periodically throughout the service.
- Develop and maintain suitable community partnerships using community mapping tools as available resources

for the clients
- Utilize Ontario Common Needs Assessments (OCAN) every six months to assess, reassess and follow up on client

needs. Work to remove barriers to client inclusion and participation. Ensure partner service providers’
contribution to those assessments.
- Support clients in transition to greater independent living and community participation through skill

development
- Discuss on ongoing basis with client how crises will be managed and help to create a safety/crisis plan. Use of

conflict resolution and crisis intervention skills as needed.
- Use of supportive counseling techniques to assist clients to gain self-confidence and progress in their goals.
- Support client in determining how their significant others are involved in their care and work with clients and
- their families to acquire and maintain needed services, resources and supports.
- Develop a transition plan with the client and their supporters and facilitate a clear understanding of the reasons
- for discharge from the service and re-admission process.
- Clients will be made aware of their right to privacy, how their personal health information is being kept secure,
- and how and under what circumstances the agency will collect, use or disclose their personal health information.
- Clients will be made aware of the agency’s complaint process and how to access it.
- Develop and maintain effective working relationships with key supports and resources and connect the clients to
- those resources.
- Maintain program and agency documentation as per Fred Victor policies including OCAN, CCP and case notes.
- Maintain confidentiality as per “Personal Health Information Protection Act” and Fred Victor policy.
- Work with the direct Manager to utilize clinical supervision appropriately.
- Actively participate in staff meetings.
- Participate in agency and other meetings and initiatives as required.
- Promote the values, vision and mission of Fred Victor.
- Travel required in the downtown core.

**Qualifications
**What You Bring to the Team ** A degree/diploma in Social Work, Social Services, Health or related field
- Demonstrated experienc

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