Manager, Communications and Stakeholder Engagement

2 weeks ago


Vancouver, Canada PHSA Full time

**Manager, Communications and Stakeholder Engagement**
- We are recruiting for temporary (15 months) Manager, Communications and Stakeholder Engagement to support the several provincial program portfolios: Business Operations (including Supply Chain and Health Emergency Management), Diagnostic & Treatment Services, Indigenous Health Digital Health and Information Services and Provincial Language Services._

**About you**

You are a self-starter who takes initiative to creatively identify and execute communications opportunities, respond quickly to issues, and advise on effective messages. You know how navigate a matrix environment, building relationships through collaboration and how to prioritize competing interests and requests. You are a supportive team player who views your role as helping and enabling your colleagues’ success, as much as securing support for your own. You are comfortable working directly with senior leaders, engaging in challenging conversations, delegating tasks and supporting team members and contactors in accomplishing their deliverables.

**Role summary**

Reporting to the Director, Communications and Stakeholder Engagement, you are a strategic partner working with leaders, program staff and contractors to manage strategic planning and operational requirements of communication and engagement services, issues management, media relations, communications planning and audience analysis for specific PHSA programs, services and projects. The clients supported in this portfolio are truly provincial in nature—requiring creative thinking and strategic approaches to ensure messages are received by impacted health authority staff and the public.

Working with PHSA’s senior leaders, fellow communications leaders and other key stakeholders, you are customer service-oriented and ensure clients’ communications services are aligned with the overall strategic direction of PHSA - achieving consistent quality standards, adhering to best practices and maximizing opportunities for stakeholder awareness, education and engagement. You liaise with key external contacts within government and other health authorities to negotiate and facilitate consensus, provide information, guide and direct others.

You will be joining a high-performing team who cares about each other, has fun, and can find humour in almost any situation. Our team has humbly started a journey of reconciliation and you would be expected to participate in our efforts to take a hard look at our colonial ways of thinking and acting.

**Key accountabilities**
- As a leader within a high performing team, you develop, coordinate, direct and monitor communication plans and services to support PHSA’s strategic communication initiatives, campaigns and projects, and ensure alignment with overall PHSA strategic direction, vision and values.
- Counsel PHSA senior leaders and other staff on sensitive issues and strategies.
- Promotes the positive perception of PHSA amongst key stakeholders through effective communications strategies.
- Ensures consistency and alignment amongst programs for cross-PHSA and provincial communications initiatives.
- Oversee issues notes and proactive communications for a number of provincial PHSA programs and services.
- Provide leadership to staff, team members and contractors through coaching, guiding and modeling key behaviours, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Assists team members to define goals, meet target dates and ensure alignment of goals with customer need. Fosters team spirit, trust and mutual respect, encouraging collaboration across individual projects and teams.
- In keeping with our culture of collaboration and teamwork, the Manager participates in the PHSA media on-call roster.

**Qualifications**

A level of education, training, and experience equivalent to a university degree in communications, journalism or a related field supplemented by seven years of experience in a large, multi-site, unionized environment.

Demonstrated ability to create and execute strategic communication plans, and to respond to the needs of stakeholders in sensitive situations supported by acute awareness of the impact of actions.

Demonstrated knowledge of legislative policy development and processes of various levels of government, ability to meet tight deadlines, work under pressure, and handle highly confidential and sensitive issues with tact and diplomacy.

**Skills & Knowledge**
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implem



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