Contact Centre QA Specialist

3 weeks ago


Remote, Canada Epiq Systems, Inc. Full time

It's fun to work at a company where people truly believe in what they are doing

**Job Description**:
Job Summary:
This position is responsible for conducting quality assurance reviews for the contact center agents, facilitating call calibration sessions and resolving any complex quality assurance related inquiries from leads and supervisors.

Essential Job Responsibilities- Conduct daily quality assurance reviews of CSR calls- Provide QA scores and feedback to leads for it to be delivered to CSRs- Resolve any complex quality assurance disputes arising from completed QA questionnaires- Help QA Supervisor in facilitating and leading weekly QA calibration sessions

Qualifications & Characteristics- High school diploma or equivalent- Ability to effectively communicate with co-workers, peers, and management through written and verbal communication- Must have strong experience the areas of staff development and direction, training, quality control, and document preparation.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us



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