Customer Success Specialist

2 weeks ago

Kirkland, Canada Spartakus Technologies Inc. Full time

**CUSTOMER SUCCESS SPECIALIST - SPARTAKUS TECHNOLOGIES**

Since 2016, Spartakus Technologies has been helping businesses thrive through the implementation of digital asset tracking solutions and high-end maintenance and reliability consulting and training.

We are looking for a high-performing Customer Success Specialist to play a pivotal role in implementing and boosting the adoption of Spartakus APM. As a crucial member of our asset health management software team, you will lead clients through the entire lifecycle, from initial implementation to contract renewals, ensuring our solutions become indispensable.

**What you bring to the table**
- Help customers find creative uses of our solution to meet their reliability needs
- Travel occasionally on site to support the implementation and training of field users (operators, mechanics, maintenance technicians, reliability engineers, planners)
- Demonstrate judgment and initiative to satisfy and serve all stakeholders
- Document savings made by our customers thanks to our solution
- Collaborate with Technical Sales Specialist on outreach strategy to increase customer engagement, drive adoption of our solutions and maintain high levels of customer retention
- Work with internal team to gather insights on customer behavior and product feedback to drive customer success and Spartakus Technologies growth

**Essential skills and qualifications to be successful**
- Technician or Bachelor’s Degree or equivalent work experience
- Approximately 2-3 years of experience in implementation, customer success and/or account servicing or Reliability engineering
- Creative problem-solver that can envision and articulate solutions to complex customer problems and issues
- Consistently demonstrates the ability to express both oral and written thoughts and ideas clearly and concisely
- Entrepreneurial approach that builds and nurtures strong and lasting relationships both internally and externally
- Excellent ability to multi-task; must have a high level attention to detail and accuracy
- Consistently demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
- Must be well organized
- Must work well across multiple teams: sales, product, technology, marketing and customer support
- Knowledge of Condition monitoring or Reliability engineering is desirable

**WORK LOCATION**: Kirkland, Quebec - must be willing to travel

**Working at Spartakus Technologies**

Spartakus Technologies has a collaborative work environment that encourages innovation and entrepreneurial thinking. At Spartakus, we're all about saving valuable time and resources. Our values compel us to think differently, to act with integrity and to empower and improve industry.

Immerse yourself in an inclusive work environment fueled by success-driven people. Join us for team-building activities, employee appreciation events and state-of-the-art offices.

**Experience**: Preferred
- 2 - 3 years: Technician or Bachelor’s Degree or equivalent work experience

**Motivations**: Preferred
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Customer Experience Associate

    Found in: Talent CA C2 - 1 week ago

    Kirkland, Canada Scotiabank Full time

    As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian...

  • Health & Safety Specialist

    2 days ago

    Kirkland, Canada Contrôles Laurentide Full time

    HEALTH, SAFETY AND ENVIRONMENT SPECIALISTCome join the largest supplier of automation and reliability solutions in Eastern Canada. Discover what we can offer you and be the voice behind cultivating innovative ideas to help our customers reach their full potential.**What is in it for you?** **FLEXIBILITY** - Summer Fridays - Remote Work - Dress for Your...

  • Project Manager

    2 days ago

    Kirkland, Canada Contrôles Laurentide Full time

    PROJECT MANAGER Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice behind cultivating innovative ideas to Help Industry Thrive in Eastern Canada. **What is in it for you?** **FLEXIBILITY** - Summer Fridays - Remote Work - Flex for Your Day **COMMUNITY** - Happy Hour - Team...

  • Project Manager

    2 days ago

    Kirkland, Canada Contrôles Laurentide Full time

    Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice behind cultivating innovative ideas to Help Industry Thrive in Eastern Canada.**What is in it for you?** **FLEXIBILITY** - Summer Fridays - Remote Work - Flex for Your Day **COMMUNITY** - Happy Hour - Team Building -...

  • Key Account Manager, Pulmonary Arterial

    17 hours ago

    Kirkland, Canada Merck Sharp & Dohme Full time

    Our Infectious Disease & Specialty Medicine business unit is highly dedicated to collaborating with internal and external stakeholders to increase disease awareness of Pulmonary Arterial Hypertension (PAH) in the community. A **Key Account Manager, Pulmonary Arterial Hypertension** is a trusted advisor and primary point of contact to key customer accounts....

  • Spécialiste de l’activation des sites

    Found in: Talent CA C2 - 1 week ago

    Kirkland, Canada IQVIA Full time

    L’équipe d’activation des sites nationaux d’IQVIA est un réseau mondial qui identifie et active des sites de la plus haute qualité pour veiller à ce que les patients participant à des essais cliniques aient accès à des médicaments sûrs et efficaces. Nous sommes à la pointe de l’innovation et des nouvelles technologies, ce qui signifie que...

  • Accounting Technician

    16 hours ago

    Kirkland, Canada Pival Full time

    **Position Location**: - Kirkland, Quebec, Canada **Division**: - Accounting**# of Applicants**: - 1**Schedule**: - Permanent**Shifts**: - Day**Insert start and finish time for shift AM/PM**: 9:00 AM 5:00 PM **Days**: Monday,Tuesday,Wednesday,Thursday,Friday **Pival International Inc. is a global logistics and supply chain management company with a...

  • Commis Bar à Salade Tp

    5 days ago

    Kirkland, Canada Provigo Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...

  • Reliability Technician

    15 hours ago

    Kirkland, Canada Contrôles Laurentide Full time

    RELIABILTY TECHNICIANCome join the largest supplier of automation and reliability solutions in Eastern Canada. Discover what we can offer you and be the voice behind cultivating innovative ideas to help our customers reach their full potential.**What is in it for you?** **FLEXIBILITY** - Summer Fridays - Hybrid Work - Dress for Your Day **COMMUNITY** -...

  • Electrical Assembler/Installer

    Found in: Talent CA C2 - 2 weeks ago

    Kirkland, Canada Safran Cabin Full time

    Job Description Summary of duties: Adheres to company specifications, work instructions, engineering prints and work orders. Documents the materials used in the process to maintain traceability. Interprets and reads engineering drawings to ensure accurate part manufacturing. Installs wire harness, electrical control modules, electrical connectors and...

  • Mechanical Preventive Maintenance Technician

    5 days ago

    Kirkland, Canada Contrôles Laurentide Full time

    RELIABILITY TECHNICIANYou are adventurous, you love to learn, you need a challenge and want to kick-start your career from the get-go. As a reliability technician, you will have a strategic role with our customers: you will participate in increasing the availability of their equipment and will be a key player in consolidating their maintenance management...

  • Instrumentation and Control Technician

    5 days ago

    Kirkland, Canada Contrôles Laurentide Full time

    INSTRUMENTATION AND CONTROL TECHNICIANCome join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice behind cultivating innovative ideas to Help Industry Thrive in Eastern Canada.**What is in it for you?** **HEALTH & SAFETY** - Fitness Allowance - Employee Assistance Program - Dental &...

  • Business Development Manager, Control Systems

    1 week ago

    Kirkland, Canada Contrôles Laurentide Full time

    Come join the largest supplier of automation and reliability solutions in our region. Discover what we can offer you and be the voice behind cultivating innovative ideas to Help Industry Thrive in Eastern Canada. **What is in it for you?** **FLEXIBILITY** - Summer Fridays - Remote Work - Flex for Your Day **COMMUNITY** - Happy Hour - Team Building -...

  • Gérant de Poisson

    5 days ago

    Kirkland, Canada Provigo Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Provigo, we succeed through...

  • Wealth Associate

    2 weeks ago

    Kirkland, Canada National Bank of Canada Full time

    A career as a Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will help investment advisors to stand out by offering exceptional customer service that will have a positive, long-term impact on our clients. **Your job**: - Support investment advisors in...

  • Associés Aux Ventes

    17 hours ago

    Kirkland, Canada Le Boulevard - Snacks, Beverages & Vapes Full time

    **Associés aux ventes** Chez Le Boulevard, connu auparavant sous le nom de Boul. Vapes, notre priorité est d’offrir un service à clientèle hors pair par le biais de connaissances approfondies ainsi qu’une ambiance amicale. Nous croyons fortement au travail d’équipe et contribuons tous à créer un endroit de travail plaisant et...

  • Gérant de Nuit

    1 week ago

    Kirkland, Canada Provigo Full time

    All referred applicants must first be submitted through Workday by a current Loblaw Colleague._ Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment...

  • Gérant Épicerie de Nuit

    1 week ago

    Kirkland, Canada Provigo Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Provigo, we succeed through...

  • Gérant d 'épicerie de soir

    Found in: Talent CA C2 - 2 weeks ago

    Kirkland, Canada Loblaw Companies Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together.Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Provigo, we succeed...

  • Financial Services Representative Ii

    7 days ago

    Kirkland, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...