Field Service Technician

6 months ago

Mississauga, Canada Allegion Full time

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

IT Field Service Technician - Mississauga, Ontario

IT Field Service Technician

The IT Field Service Technician will provide local IT support services for assigned Allegion facilities. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time. Primary accountabilities include.

What You Will Do:

- Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed end-user expectations per Service Level Agreement metrics.
- Demonstrate independent troubleshooting and decisive problem solving.
- Actively participate in assigned projects to drive operational and/or IT improvements.
- Perform root cause analysis to eliminate reoccurring incidents.
- Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
- Participate in the creation and reinforcement of standards for Field Services.
- Work with cross functional teams in support of project initiatives in defining the IT support scope.
- Follow and promote defined ITIL procedures.
- Assist with support of network, server, and business infrastructure.
- Vet and define proposed shop floor processes in compliance with Allegion Networking and Security policies and standards.
- Install technology hardware and software that fulfill project requirements according to standards or requirements.
- Perform other assigned operational duties.

What You Need to Succeed:

- A minimum of 3-6 years’ work experience supporting Manufacturing and Warehouse environments
- Bachelor Degree in computer science for IT or related
- Mobile environment operating systems; Apple iOS. Android, Windows CE.
- Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
- Experience with PC Hardware troubleshooting
- Experience with serial-based technologies (PLC’s, scanners, printers)
- Experience with handheld scanners, supporting label, laser and multifunction printing, along with telephony technologies
- Basic Audio-Visual Support
- Understanding of broad technical IT knowledge and awareness of industry trends
- Advanced troubleshooting skills
- Relationship management and conflict resolution management
- Network + certification is preferred

Why Work for Us?

Allegion is a Great Place to Grow your Career if:

- You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
- You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
- You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work

What You’ll Get from Us:

- Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
- A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
- Tuition Reimbursement
- Competitive paid time off
- Employee Discounts through _Perks at Work_
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths testing and coaching

Join our team of experts today and help us make tomorrow’s world a safer place
- Not sure if your experience perfectly aligns with the role?_
- and_

We Celebrate Who We Are

contact our Talent Acquisition Team.

© Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370

Allegion is an

equal opportunity and affirmative action employer

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