Community Engagement Specialist
2 weeks ago
**Overview**:
Come join the North America Community Engagement team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a
**Seasonal Community Engagement Specialist**, you will be responsible for monitoring the daily activity of all contributors to our public channels and ensuring they all receive the care they need. You will actively engage in discussions with community contributors and are responsible for building and maintaining those relationships to keep all channels healthy and to be the internal expert offering guidance with moderate to difficult situations. You will be the connection between internal and external teams, and will collaborate with other internal stakeholders to share learnings or enlist participation in various discussions in order to resolve contributor or customer requests.
You are the brand ambassador to the community, as well as the ambassador to the business. You will support internal employees as they engage in the community. You are responsible for the safety of all contributors and ensure proper forum etiquette is used.
**Must haves**:
- Customer service experience
- Extensive tax expertise
- Fluency in English and French required
- Remote workers located in Canada only
**What you'll bring**:
- Customer service experience
- Extensive tax expertise
- Exceptional written and verbal communication skills, including spelling, grammar, and English composition
- Meticulous attention to detail and great reading comprehension
- Proven ability to articulate written responses precisely and accurately
- Strong problem solving, investigative, and understanding of community principles and how to engage with a broad user base
- Strong online community, forum, membership group, or social experience in a personal or professional setting a plus
- Typing proficiency and solid grasp of technological, computer based practices and software, such as operating systems and internet browsers
- Technical troubleshooting abilities and knowledge of Microsoft Office and Google Suite
- Ability to adapt quickly to ever-changing situations and proactively develop solutions
- Established work ethic and capable of taking personal accountability for accuracy and high-quality outputs
- Familiar with the nuances of online interactions
- Capable of demonstrating integrity to core team values with mínimal supervision
**How you will lead**:
- Develops and nurtures relationships with contributors and encourage participation in the community
- Interact with internal stakeholders and customers through unscripted, natural, and transparent written communication
- Plan and execute programs designed to increase community engagement, while moderating all user-generated content in line with the moderation policy for each community
- Decipher customer concerns to find the root cause of the problem and utilize all available resources to provide 100% accurate responses
- Translate voice of the customer feedback into tangible and meaningful data that will have a significant impact for the business and provide insights about agents, company products, and customers
- Compile data and work cross-functionally with internal stakeholders regarding emerging issues, customer concerns, product defects, and enhancement opportunities, and close communication loops with the community
- Collaborate effectively with internal and external partners to bring ideas to market
- Be a role model in all online interactions and ensure you properly represent the brand
- Showcase impeccable management and organizational skills to handle numerous projects across multiple channels
- Identify key opportunities and provide feedback to continuously improve processes and workflows
- Manage the overall quality of community and build a reputation as the Voice of TurboTax in our online communities
- Consistently meet defined quality and productivity goals and metrics
- Support the team by exercising business acumen to protect and represent the Intuit brand, and to resolve customer issues
- Continuously participate within a team setting to execute tasks and share best practices, including social and digital insights
- Be a team player within a high performing team and maintain an advanced level of engagement with a focus on customer success
-
Community Engagement Specialist
1 month ago
Ottawa, Canada Home and Community Care Support Services Full timePosition Summary: Reporting to the Manager, Community Engagement, the Community Engagement Specialist is responsible for assisting in the effective implementation of the Home and Community Care Support Services Community Engagement Framework and supporting effective and meaningful engagement of patients, individuals with lived experience, caregivers...
-
Community Engagement Specialist
2 months ago
Ottawa, Canada Intuit Full timeCome join the North America Community Engagement team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a **Seasonal Community Engagement Specialist**, you will be responsible for monitoring the daily activity of all contributors to our public channels and ensuring they all receive...
-
Ottawa, Canada AECOM Full timeCompany Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...
-
Internal Communications Specialist
3 weeks ago
Ottawa, Canada Ottawa Community Housing Full time**Who we are**: Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our...
-
Internal Communications Specialist
7 days ago
Ottawa, Ontario, Canada Ottawa Community Housing Full timeWho we are:Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our...
-
Ottawa, Canada Home and Community Care Support Services Champlain Full time**Home and Community Care Support Services Champlain** is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Specialist, Stakeholder and Community Engagement
2 weeks ago
Ottawa, Canada NAV Canada Full timeJob Posting Title Specialist, Stakeholder and Community Engagement Job Category Media, Corporate & Public Affairs, Professionals Language Requirements Bilingual / Bilingue Flexible Work Agreement Type Posting End Date 2024-02-07 Job Grade P3 Pay Range Commensurate with Experience / Selon l’expérience Job Summary Reporting to the Manager,...
-
Ottawa, Ontario, Canada Home and Community Care Support Services Champlain Full timeHome and Community Care Support Services Champlain is one of 14 Home and Community Care Support Services organizations in Ontario. We are dedicated to ensuring our more than 64,000 patients annually receive the highest-quality health care and services at home. Our patient-care coordination teams help develop care plans for people of most ages, focused on...
-
Community Engagement Specialists
2 months ago
Ottawa, Canada Intuit Full time**Overview**: Come join the North America Community Engagement team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a Seasonal Community Engagement Specialist, you will be responsible for monitoring the daily activity of all contributors to our public channels and ensuring they all...
-
Community Engagement Specialists
24 hours ago
Ottawa, Canada Intuit Full time**Overview**: Come join the North America Community Engagement team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a Seasonal Community Engagement Specialist, you will be responsible for monitoring the daily activity of all contributors to our public channels and ensuring they all...
-
Community Engagement Specialist
4 weeks ago
Ottawa, Canada Jewish Federation of Ottawa Full timeThe Jewish Federation of Ottawa is the central hub of local Jewish communal life serving a diverse population of over 15,000 people. Our mission is to ensure the local Jewish community is thriving, welcoming, inclusive and engaged. We accomplish this by providing opportunities to engage for all ages, ensuring the care and protection of our most vulnerable...
-
Community Engagement Specialist
24 hours ago
Ottawa, Canada Jewish Federation of Ottawa Full timeThe Jewish Federation of Ottawa is the central hub of local Jewish communal life serving a diverse population of over 15,000 people. Our mission is to ensure the local Jewish community is thriving, welcoming, inclusive and engaged. We accomplish this by providing opportunities to engage for all ages, ensuring the care and protection of our most vulnerable...
-
Internal Communications Specialist
2 months ago
Ottawa, Canada Ottawa Community Housing Full timeOttawa Community Housing Corporation (OCH) is a landlord who provides 15,000 homes to 32,000 residents including seniors, parents, children, couples, singles and persons with special needs within many communities across the City of Ottawa. As the largest social and affordable housing provider in Ottawa and the second largest in Ontario, we manage two-thirds...
-
Community Engagement Specialists
7 days ago
Ottawa, Ontario, Canada Intuit Full timeOverview:Come join the North America Community Engagement team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a Seasonal Community Engagement Specialist, you will be responsible for monitoring the daily activity of all contributors to our public channels and ensuring they all...
-
Bilingual Communication and Community Engagement
3 weeks ago
Ottawa, Canada AECOM Full timeCompany Description **At AECOM, we’re delivering a better world.** We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...
-
Community Engagement Worker
2 months ago
Ottawa, Canada Carlington Community Health Centre Full timeThe Community Engagement Worker (CEW), is responsible for building and maintaining relationships with internal and external stakeholders, volunteers and community members to identify community priorities and desired outcomes. The CEW will work with the volunteer coordinator, communications officer and the health promotion team to deliver quality and...
-
Communications & Fundraising Specialist
3 weeks ago
Ottawa, Canada Carefor Health & Community Services Full time**The Opportunity - Communications and Fundraising Specialist** The Communications and Fundraising Specialist will execute an integrated communications plan utilizing a variety of traditional and digital platforms. In accordance with Carefor’s communications strategy, the incumbent will help maximize Carefor’s brand visibility. The Communications and...
-
Project Specialist, Communications
7 days ago
Ottawa, Ontario, Canada Ottawa Community Immigrant Services Organization Full time $17Position: Refugee 613 Communications Specialist Term: Summer 2024: Communications Manager, Refugee 613 Are you between 15 and 30 years of age with experience producing outstanding content for social media? Are you passionate about using your writing and design skills to make a difference for immigrants in Ottawa? Refugee 613 needs you this summer OCISO...
-
Donor Engagement Specialist
1 week ago
Ottawa, Canada National Arts Centre - Centre National des Arts Full time**About the National Arts Centre Foundation** The National Arts Centre Foundation raises funds to support the National Arts Centre’s work in performance, creation, and learning across Canada. Founded in 2000 as a separate legal entity, the National Arts Centre Foundation has raised over $170 million to enrich the lives of Canadians through the performing...
-
Ottawa, Ontario, Canada CNIB Deafblind Community Services Full timeSpecialist Intervenor for the Deafblind community EMPLOYER: CNIB Deafblind Community Services JOB DESCRIPTION: Title : Specialist, Intervenor for the Deafblind community Position Status : Contract (one year, full-time) Reports to : Manager, Deafblind Community Services Life is a journey full of challenges, dreams, adventure, and fun. At CNIB...
