Contact Centre Supervisor
2 weeks ago
Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
**Work setting**:
- Relocation costs not covered by employer
**Tasks**:
- Conduct performance reviews
- Perform same duties as workers supervised
- Recruit and hire staff
- Co-ordinate, assign and review work
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Identify training needs and train workers in job duties and company policies
- Resolve work-related problems and prepare and submit progress and other reports
**Supervision**:
- 16-20 people
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
**Personal suitability**:
- Accurate
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Interpersonal awareness
- Judgement
- Reliability
- Team player
**Screening questions**:
- Are you available for shift or on-call work?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
**Long term benefits**:
- Group insurance benefits
**Other benefits**:
- Learning/training paid by employer
- Wellness program
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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