Is Service Desk Analyst

3 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:IS Service Desk Analyst

**Dept**: Information Services

**Posting ID**: 2023-33419

**Role/Level**: PG04 ($23.68 to $29.62)

**Status**:Permanent Full time (1)

**Site**: Mississauga Hospital

**Shift**: Rotational - 2 weeks of overnights (Mon-Fri 2330-0730) followed by 2 weeks of weekday shifts.( Evening and weekend shifts)

**Posted**: June 9, 2023

**Internal Deadline**:June 16,2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Summary**

**Reporting Relationship**

This position reports to the Manager, IT Customer Support

Working collaboratively with staff, your job duties and responsibilities will include but are not limited to:

- Analyze, diagnose and resolve calls in an efficient and effective manner leveraging available tools (Bomgar, KACE, SCCM, knowledge base and other sources of documentation)
- Transfer and escalate incidents and requests to the appropriate 2nd/3rd level support resources, following up with ticket owners to ensure effective resolution in a timely manner
- Record, categorize and log Incidents and Requests for service using the IS Service Management tool
- Provision, change and de-provision user accounts in accordance with corporate policies and procedures
- Actively seek opportunities for service improvement, recognizing the needs and expectations of our clients
- Provide knowledge transfer and mentoring of other team members when required
- Other duties as assigned.

**Working Environment**

**Qualifications**

**_ Knowledge_**
- University Degree or College Diploma in a computer related field or equivalent work experience
- ITIL Foundations certification preferred
- Microsoft certifications an asset

**_ Experience_**
- 5+ years’ experience in providing customer support with a high level of professionalism preferred
- 2+ years’ service desk or call centre experience
- 2+ years’ healthcare experience

**_ Skills and Abilities_**
- Strong troubleshooting skills with focus on root cause analysis;
- Experience with tools and technologies such as Dell KACE, Bomgar, SCCM, Active Directory, Microsoft Exchange;
- Knowledge of networking technologies such as VPN, TCP/IP, and wireless;
- Experience with IT Service Management tools such as HEAT and ServiceNow
- Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;
- Advanced technical troubleshooting and multitasking skills-
- Where these factors are relatively equal seniority shall govern providing the successful applicant._- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
- All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
- Trillium Health Partners is identified under the French Language Services Act._

**_

  • Service Desk Analyst

    4 weeks ago

    Mississauga, Canada Infra Pipe Solutions Ltd Full time

    **ABOUT INFRA PIPE SOLUTIONS LTD** Infra Pipe is currently seeking a Service Desk Analyst to work out of our Mississauga location. Working under the guidance of the Director of IT, the analyst is responsible for providing first-level technical support to end-users, ensuring timely incident resolution and request fulfillment. By leveraging industry best...

  • Bilingual Service Desk Analyst

    7 days ago

    mississauga, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON ( Onsite) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Th

  • Bilingual Service Desk Analyst

    7 days ago

    Mississauga, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON ( Onsite ) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. T

  • Service Desk Analyst

    1 month ago

    Mississauga, Canada Infra Pipe Solutions Ltd Full time

    **ABOUT INFRA PIPE SOLUTIONS LTD** Infra Pipe is currently seeking a Service Desk Analyst to work out of our Mississauga location. Working under the guidance of the Director of IT, the analyst is responsible for providing first-level technical support to end-users, ensuring timely incident resolution and request fulfillment. By leveraging industry best...

  • Service Desk Analyst

    1 month ago

    Mississauga, Canada Peel Regional Police Full time

    The Service Desk Analyst role is part of a customer service-oriented team and is the primary contact for users regarding technical support. Duties may include:Responding to customer requests in a prompt, efficient and professional manner.Responding to reports of technology incidents, service requests and how-to inquiries.Recording and tracking incidents,...

  • Bilingual Service Desk Analyst

    1 week ago

    Mississauga, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON (Onsite ) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON.Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for...

  • Bilingual Service Desk Analyst

    1 week ago

    Mississauga, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON ( Onsite ) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for...

  • Bilingual Service Desk Analyst

    7 days ago

    Mississauga, Canada HCLTech Full time

    Role : Bilingual Service Desk AnalystLocation : Mississauga, ON (Onsite) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON.Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for non-routine...

  • Bilingual Service Desk Analyst

    1 week ago

    Mississauga, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON ( Onsite) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for...

  • Bilingual Service Desk Analyst

    1 week ago

    Mississauga, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON ( Onsite) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for...

  • Bilingual Service Desk Analyst

    1 week ago

    Mississauga, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON ( Onsite) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for...

  • Bilingual Service Desk Analyst

    1 week ago

    Mississauga, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON ( Onsite ) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment...

  • Bilingual Service Desk Analyst

    1 week ago

    Mississauga, ON, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON ( Onsite) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for...

  • Bilingual Service Desk Analyst

    1 week ago

    Mississauga, ON, Canada HCLTech Full time

    Role : Bilingual Service Desk Analyst Location : Mississauga, ON ( Onsite) We are currently seeking a Bilingual Service Desk Analyst to join our team in Mississauga, ON. Position Overview: Individuals here have a well-rounded knowledge of the policies and procedures for their work area. Their work may require discretion and independent judgment for...

  • French Service Desk Analyst

    12 hours ago

    Mississauga, Canada Epsilon Solutions Ltd. Full time

    Role Title: Bilingual Service Desk Analyst Location : Mississauga - ON100% Onsite.MUST HAVE - Native or B2 certificate in FrenchL1 and L2 experience.Specific Tools/skillsetBilingual (French/English) requiredExperience: 1-2 years of experience in a diverse technology and customer service-focused roleEducation: completion of a post-secondary degree or...

  • French Service Desk Analyst

    11 hours ago

    Mississauga, Canada Epsilon Solutions Ltd. Full time

    Role Title: Bilingual Service Desk Analyst Location : Mississauga - ON100% Onsite.MUST HAVE - Native or B2 certificate in FrenchL1 and L2 experience.Specific Tools/skillsetBilingual (French/English) requiredExperience: 1-2 years of experience in a diverse technology and customer service-focused roleEducation: completion of a post-secondary degree or...

  • Is Service Desk Analyst

    7 days ago

    Mississauga, Canada Trillium Health Partners Full time

    **Job Description**: **Position**:IS Service Desk Analyst **Dept**: Information Services **Posting ID**: 2023-33629 **Role/Level**: PG04 ($23.68 to $29.62) **Status**: Casual (1) **Site**: Mississauga Hospital **Shift**: Evenings, afternoons, or overnights - weekday and weekend shifts **Posted**:June 22,2023 **Internal Deadline**:June...

  • Is Service Desk Analyst

    1 month ago

    Mississauga, Canada Trillium Health Partners Full time

    **Job Description**: **Position**:IS Service Desk Analyst **Dept**: Information Services **Posting ID**:2023-32296 **Role/Level**: PG04 ($23.68 to $29.62) plus 6% in lieu of vacation and 13% in lieu of benefits **Status**:Casual **Site**: Mississauga Hospital **Shift**: Afternoons, Evenings, or Overnights (Weekend and Weekday Shifts) **Posted**:March...

  • Service Desk Specialist

    1 week ago

    Mississauga, Canada HCLTech Full time

    Job Title :-Service Desk – Analyst Job Location :- Mississauga, ON Open for Fulltime Must Have :- Should be bilingual French and English Responsibilities Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing c

  • IT Service Desk Technician

    1 week ago

    Mississauga, Canada Trapeze Group Full time

    The Service Desk Analyst's role is to ensure proper equipment and software operation such that end users can accomplish their daily business tasks. Responsibilities Field incoming help requests from end users via telephone, online support and e-mail interactions in a courteous and professional m