Technical Specialist

2 weeks ago

Toronto, Canada Quantum Mob Full time

Position Title: Technical Specialist
Location: 800-312 Adelaide St W, Toronto, ON M5V 1R2

**Benefits of working at Arctic Co-ops include**
- a competitive salary,
- annual vacation (accrue 3 weeks of paid vacation time in first year),
- employer-matched pension plan,
- comprehensive group benefits plan including General flexible Spending Accounts
- career development opportunities,
- annual performance plans,
- and an environment where employees are encouraged, supported and recognized.

***

To provide customer service excellence and comprehensive technology support to all users of the Quantum Mob, and to assist in the training of users of the system.

The Technical Specialist position will assist management with the formalization and continued development of departmental policies and procedures, and the integration of a pro-active methodology throughout all departmental operations.

**DUTIES AND RESPONSIBILITIES**
- Provide help desk and desktop support for Member Co-operatives in the use of hardware and software technologies deployed throughout the Co-op System.
- Provide telecommunications and networking support to maintain and maximize the use of critical systems and communications in order to sustain the various business operations in the Arctic.
- Monitor systems to ensure daily back-ups are performed as per the defined strategies and are readily available.
- Perform and/or facilitate the installation, repairs, and maintenance of supported technologies.
- Record details of all support calls and perform the problem resolution follow-ups as per defined service levels.
- Prepare and maintain documentation and user manuals.
- Perform training on Co-op systems, as needed.
- Provide project participation in the involvement of Co-op technologies and associated programs.
- Provide assistance to and backup support for the infrastructure network administrator position re: implementation, documentation, monitoring, maintenance, and system troubleshooting/ resolution.
- Interact with vendors in the pursuit of hardware/software offerings and/or support.

**QUALIFICATIONS**
- Post-secondary education in computer science or equivalent.
- 1-3 years experience in a customer service role providing technical computing support in a client-server Microsoft Windows / Linux LAN/WAN environment.
- Proven background on POS systems.
- Strong knowledge of computer systems, networking and troubleshooting.
- Working knowledge of Microsoft productivity software (Microsoft Office).
- Experience with training and development of staff.
- Ability to work independently, as well as a member of a team.
- Strong organizational and administrative skills.
- Excellent communication skills, both verbal and written.
- Must be able to work flex shifts.
- Project management experience is considered to be an asset.
- Telecommunications, Internet, and Cable TV technology support experience is considered to be an asset.
- Previous experience working in a cross-cultural environment is considered to be an asset.
- Ability to travel as required.
- Proven commitment to personal growth and development.

**Job Types**: Full-time, Permanent

**Salary**: $4,399.89-$5,272.73 per month

**Benefits**:

- Dental care
- Paid time off

Ability to commute/relocate:

- 800-312 Adelaide St W, Toronto, ON M5V 1R2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

**Salary**: $4,399.89-$5,272.73 per month

Ability to commute/relocate:

- Toronto, ON M5V 1R2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

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