
IT Support Analyst
3 weeks ago
**Summary**:
Under the supervision of the IT Manager, the IT Support Analyst has a key role in our IT department, dedicated to providing outstanding support for the company's technology users. This includes a range of tasks from hardware and software support to troubleshooting and maintenance.
**Job Scope and Responsibilities**:
- Accurately diagnose and resolve hardware and software issues on various devices such as desktops, laptops, and mobile devices.
- Install, configure, and manage hardware and software, including but not limited to printers, scanners, and other peripherals.
- Monitor and ensure the smooth functioning of computer systems and networks.
- Efficiently identify issues requiring more advanced intervention and escalate these to the relevant IT personnel.
- Maintain accurate records of IT equipment and assist in inventory management.
- Contribute to IT-related projects on an as-needed basis.
**Job Qualifications**:
- An associate degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- At least 2 years of experience in a help desk or technical support role is preferred.
- At least 2 years’ Experience of MS Office 365 Administration.
- At least 2 years’ Experience of Active Directory and Azure domain services.
- At least 2 years iOS (iPhone & iPad) support experience.
- Experience of supporting various peripherals such as scanners, printers, plotters etc.
- Basic understanding and experience of networking technologies and protocols, such as TCP/IP, DNS, DHCP, VPN, VLANS, Firewall management.
- Proven skills in troubleshooting and resolving both hardware and software issues.
- Exceptional communication and customer service skills, capable of explaining technical concepts in easy-to-understand terms.
- Ability to work independently, effectively prioritize tasks, and manage time in a dynamic environment.
- Ability for occasional travel to other offices within the USA.
- Ability to lift 50Ilbs.
Previous Experience with the Following is an Asset (but not required):
- Virtualization software (e.g., VMWARE).
- Backup processes/software (VEEAM).
- SQL databases administration/support.
- Analytics tools such as Tableau.
- Knowledge of customer relationship management (CRM) and enterprise resource planning (ERP) systems.
- Firewall technologies, specifically Fortinet Firewalls, switches and Access Points.
- An understanding of Linux Servers.
- Ticket management systems.
- Manage Engine software/services Suite.
- Hardware Image Tools (e.g. Acronis, MDT, SCCM, Manage Engine).
- VOIP Phone technologies.
- Valid passport eligible to travel to Canada (an asset but not essential).
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Monday to Friday
**Experience**:
- IT support: 1 year (required)
Work Location: In person
-
IT Support Analyst
6 days ago
Edmonton, Canada Go Auto Full time**Job Description**: **Go Auto - One of Canada’s largest Auto Dealership Group - is on the hunt for an Information Technology Support Analyst** Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the...
-
Financial Analyst
4 weeks ago
Edmonton, Canada Meta IT Full timeWe´re very glad that you are interested in being part of our team! **About us** We are a company focused on agile technology solutions that simplify and generate real value in day-to-day organizations. We work to evolve your business quickly, consistently, and compatibly with the ever-accelerating changes of our time. We believe that individuals and...
-
User Support Technician
1 week ago
Edmonton, Canada Edmonton Tech Support Inc Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other...
-
Business Support Analyst
3 weeks ago
Edmonton, Canada NORQUEST COLLEGE Full time**Job Description**: **BUSINESS SUPPORT ANALYST** **ACADEMIC STRATEGY & INTEGRATION** NorQuesters are difference makers and we’re searching for someone dedicated to leading from where they are to join our Dean’s Office team as a Business Support Analyst. Reporting to the Dean of Academic Strategy and Integration (ASI), the Business Support Analyst...
-
IT Support Analyst
3 days ago
Edmonton, Canada Comco Pipe & Supply Company Full timeWe are looking for an **IT Support Analyst**, who is outgoing and dedicated to supporting a robust IT Environment. This position is for you, if you are driven to ensure we achieve success for our business by upkeeping and troubleshooting hardware, software, and networks. **Position Summary** The IT Support Analyst will be a customer facing role, providing...
-
VIP Support Analyst
6 hours ago
Edmonton, Alberta, Canada Government of Alberta Full timeJob InformationJob Title: VIP Support AnalystJob Requisition ID: 67809Ministry: Technology and InnovationLocation: EdmontonFull or Part-Time: Full-TimeHours of Work: 36.25 hours per weekPermanent/Temporary: PermanentScope: Open CompetitionClosing Date: March 20, 2025Classification: Systems Analyst 1Salary: $2,287.86 to $3,431.24 bi-weekly ($59,713 -...
-
Onsite Support Analyst
3 weeks ago
Edmonton, Canada SNDL Full timeJob Title Onsite Support Analyst Job Description About SNDL SNDL is the largest private sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. As a licensed cannabis producer, SNDL also has indoor state-of-the-art grow-op facilities to supply wholesale and retail...
-
Technology Support Analyst
1 day ago
Edmonton, Alberta, Canada Carrington Group Full timeJob SummaryWe are seeking a skilled Systems Analyst to join our IT team. In this role, you will provide subject matter expertise on computer technology and hardware-related issues. You will also support the IT department and company end-users with technical issues and requests.Your responsibilities will include monitoring network and server performance,...
-
Vip Support Analyst
14 hours ago
Edmonton, Canada Government of Alberta Full time**Job Information** Job Requisition ID: 67809 Ministry: Technology and Innovation Location: Edmonton Full or Part-Time: Full -Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: March 20, 2025 Classification: Systems Analyst 1 **Salary**: $2,287.86 to $3,431.24 bi-weekly ($59,713 -...
-
Edmonton, Alberta, Canada City Of Edmonton Full timeAbout This Opportunity:The City of Edmonton's Information Technology Branch is seeking a highly skilled Application and Infrastructure Analyst to join their team. As an Application and Infrastructure Analyst, you will play a crucial role in supporting the intelligence and geospatial systems teams by providing technical expertise and support for data...
-
Cloud Computing Systems Engineer
4 days ago
Edmonton, Alberta, Canada This is an IT support group Full timeRequired Skills and QualificationsTo be successful in this role, you will need:At least a Bachelor's degree in Computer Science, Computer Engineering, Bioengineering, or engineering-related area.At least 5 years of working experience as a Business/System Analyst/Technical Product Manager for cloud software. Knowledge in DNA sequencing or Life Science domain...
-
Platform Support Analyst
2 weeks ago
Edmonton, Alberta, Canada Finning Canada Full timeCompany: Finning International Inc. Number of Openings: 1 Worker Type: TemporaryAs a Platform Support Analyst II, you will be part of a global support team responsible for supporting and maintaining Finning's digital platforms and suite of applications, performance metrics and related KPIs. These applications offer technical solutions to external companies...
-
Desktop Support Analyst
6 days ago
Edmonton, Alberta, Canada Vantix Systems Inc. Full timeJob Description:At Vantix Systems Inc., we are seeking a highly skilled Workstations Deployment Analyst to support the transition of laptops and desktops from Windows 10 to Windows 11. This role requires troubleshooting and resolving failed deployments, supporting users with Windows 11 migrations and upgrades, and working within a project team and...
-
Payroll Support Analyst
2 weeks ago
Edmonton, Canada Sundial Growers Full timeJob Title Payroll Support Analyst (Workday) - Job Description About SNDL SNDL is the largest private sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. As a licensed cannabis producer, SNDL also has indoor state-of-the-art grow-op facilities to supply...
-
IT Support Analyst
5 days ago
Edmonton, Alberta, Canada Champion Petfoods Full timeChanging the World, One Kibble at a Time Champion Petfoods is expanding We are excited to announce we are looking for an IT Support Analyst to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada,...
-
Technical Support Analyst
4 weeks ago
Edmonton, Canada CYBERMETEORS Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - **Tasks**: - Report on the performance of computer systems and networks - Respond to users experiencing difficulties with computer - Collect, organize and maintain a problems and solutions log for use by...
-
Systems Technical Support Analyst
4 weeks ago
Edmonton, Canada AIS WEB TECHNOLOGIES Full timeEducation: - Expérience: - **Education**: - Secondary (high) school graduation certificate - ** Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect,...
-
Technical Support Analyst
4 weeks ago
Edmonton, Canada Binary Consulting Inc. Full timeEducation: - Expérience: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Tasks**: - Respond to users experiencing difficulties with computer - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for...
-
Pricing and Campaigns Support Analyst
3 weeks ago
Edmonton, Canada Servus Credit Union Full time**Compensation**:based on education and experience** **Employment Status: Full-time** Servus is growing! We are currently looking for a full-time **Pricing and Campaigns Support Analyst for**our **Products and Pricing**team. Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our...
-
Systems Technical Support Analyst
3 weeks ago
Edmonton, Canada Deva Applications Ltd. Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents...