Onsite Support Analyst

4 months ago

Edmonton, Canada SNDL Full time

Job Title
Onsite Support Analyst
Job Description
About SNDL

SNDL is the largest private sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, and Spiritleaf. As a licensed cannabis producer, SNDL also has indoor state-of-the-art grow-op facilities to supply wholesale and retail customers under a cannabis brand portfolio that includes Top Leaf, Sundial, Palmetto, Spiritleaf Selects, and Grasslands. SNDL's investment portfolio seeks to deploy strategic capital through direct and indirect investments and partnerships throughout the global cannabis industry.

On-Site Support Analyst

**Responsibilities**:

- Complete tickets submitted to the allocated ConnectWise board(s) tickets in adherence within the procedures set forth by the Supervisor, Onsite Support.
- Allocation, tracking, and inventory of SNDL’s Business Technology assets
- Assist with logistics, shipping/receiving to/from stores, office locations, manufacturing facilities, and cultivation plants.
- Contribute to and execute a consistent imaging/hardware staging process.
- Image POS and workstations/laptop systems prior to being shipped or provided to end users.
- Update and maintain images and version documentation.
- Participate in a schedule of hardware deployments to be done by the On-Site Support team. This can include retail locations.
- Maintain documentation surrounding daily operational tasks and facility specific infrastructure/environments.
- Assist in troubleshooting escalations from vendors for control systems, that may be network or IT infrastructure related.
- Shipping and receiving hardware from users and vendors.
- Setting up workstations for new hires and assisting other technical teams with onboarding new users.
- Strong communication, teamwork, and customer service skills.
- Must be able to learn quickly and retain gathered knowledge.
- Excellent troubleshooting and analytical skills.
- Capable of working in a face pace and diverse environment.
- Travel may be required as needed (less than 10% of position). Mostly local travel between Edmonton and Calgary.
- Access to a personal vehicle during the day is considered an asset.

As a valued member of the SNDL team, you will enjoy:

- Competitive total compensation and incentives
- A top-notch extended benefits package including medical, vision and dental
- An entrepreneurial and innovative environment that fosters growth and continuous learning

Our Commitment to Diversity & Inclusion:

Number of Openings
1

Time Type

Full time

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