Cloud Support Associate Intern

2 weeks ago


Toronto, Canada Amazon Web Services Canada, In Full time

A bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent technical discipline with a conferral date between December 2023 and August 2024
- Fluency in Korean and English

Amazon Web Services (AWS) is the market leader and technology forerunner in cloud services. Our Cloud Support team provides technical support to our customers across the globe. We are looking for technical interns to help accelerate our growing Cloud Support business. This is an excellent opportunity to join one of Amazon’s technical teams, working with some of the best and brightest engineers, while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.

Amazon internships are full-time (40 hours/week) for 12 consecutive weeks, starting May-June 2023. Applicants should have at a minimum one quarter/semester remaining after their internship concludes, with a graduation date between December 2023 and August 2024.

Key job responsibilities
- Learn to use groundbreaking technologies
- Develop advanced troubleshooting techniques to provide unique solutions to our customers
- Interact with leading engineers around the world
- Leverage customer support experience to provide feedback with AWS teams on how to improve
- Work on a summer project that could improve support-related processes for our customers

A day in the life
- First and foremost, this is a customer support role - in the Cloud
- You will work on learning about troubleshooting techniques to provide solutions for our customers
- We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet
- Technical knowledge in systems administration, networking, programming, database, bigdata, analytics, mobile app development, and/or container services
- Interest in learning cloud/distributed computing technology
- Knowledge of the software development or Internet industries

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.



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