Cloud Operations Support Analyst

2 weeks ago

Toronto, Canada Limelight Software Full time

**Who We Are**

At Limelight, we are on a mission to modernize how companies collect and analyze their data while providing an exceptional customer experience. Our platform, Limelight is transforming spreadsheets into a real-time, collaborative financial planning and analysis workspace. As leaders in innovation, we are experiencing exceptional growth and are looking to expand with professionals who are customer-centric and team-oriented.

**The Opportunity**

You will be working in mixed Windows and Linux environments within AWS Cloud and on-premise networks.

In this role, the Senior Cloud Operations Support Analyst will interact with Limelight clients and internal team members on daily basis.

What our Senior Cloud Operations Support Analyst will do:
**Customer Focus**
- Demonstrate a passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution
- Obsess over the customer experience and constantly strive to exceed their expectations
- Communicate clearly and effectively, both written and verbal (in required language)
- Tailor communication and style to differing audiences and read verbal and non-verbal cues
- Multi-task and prioritize to meet the required service level KPIs
- Approach problems with flexibility and adapt your approach without compromising the outcome

**Technical Focus**
- Administer Window Server and Linux production servers
- Take ownership of inbound support tickets and provide initial technical assistance
- Create and troubleshoot Bash scripts
- Create and troubleshoot SQL scripts and work with SQL Server Agent tasks
- Solve network connectivity and firewall issues within AWS Cloud environment
- Create and manage user access via Active Directory and AWS Identity services
- Manage database backup/restore tasks
- Write and maintain various technical documents
- Monitor various systems and timely act on any performance notifications
- Assist internal stakeholders with IT related support needs

**What you bring**:

- 3+ years of customer care experience in a technical support role
- 3+ years of hands-on experience working with relational databases (SQL Server, PosgreSQL)
- AWS Certification and 3+ years practical experience working in AWS Cloud environment
- 3+ years of practical experience working with Windows Server and Linux operating systems
- 3+ of practical experience working with system automation tools like Ansible, Chef
- Working knowledge of any modern ticketing system
- Analytical skills to make smart decisions and solve complex technical issues in a fast-paced work environment
- A performance mindset - you’re motivated by results and self-improvement.
- A deep curiosity for understanding technology and a passion for continuous knowledge
- A strong sense of professionalism exhibited by staying calm under pressure
- The ability to multitask and champion several tasks at the same time
- The ability to self-manage and work independently
- The ability to do repetitive job duties, but an eagerness to take on more when needed
- Eagerness to receive feedback, embrace coaching, and demonstrate changes as a result

**Nice to have’s**
- ITIL Certification
- Microsoft Analysis Services, Integration Services, and Visual Studio
- Knowledge of MDX Query language
- Experience with Freshdesk, Jira, and Confluence
- ** Experience with SOC Type 2 Certification requirements and maintenance**

**Education**:

- Bachelor’s Degree or equivalent post-secondary degree in a related field

**Some reasons our team loves working here**:

- We emphasize a highly collaborative environment. Everyone builds things and collaborates across departments. The best solution can come from anywhere or anyone
- We’re fierce defenders of a healthy work-life balance
- Respect, trust, and honesty. Personal and professional maturity is important to us, and we keep each other honest
- We pay competitive salaries and have a flexible vacation
- We provide great benefits: drug, dental, vision, life
- We have an amazing team that will be eager to help you succeed in your role and grow and develop in your career
- We trust ourselves and our team to do what’s right. We empower each other and don’t micromanage

F2g6gEONdE

  • Senior Cloud Operations and Security Administrator

    4 weeks ago

    Toronto, Canada BQ INTERNATIONAL LTD. Full time

    Senior Cloud Operations and Security Administrator Job Title: Senior Cloud Operations and Security Administrator Job Location: Toronto,ON Description: Client – Cloud Operations and Security Administrator – Full Time Permanent (Toronto)Location:The Client’s Corporate Head Office is located in downtown Toronto and supports Client’s operations...

  • Senior Cloud Operations and Security Administrator

    4 weeks ago

    Toronto, Canada BQ INTERNATIONAL LTD. Full time

    Senior Cloud Operations and Security Administrator Job Title: Senior Cloud Operations and Security Administrator Job Location: Toronto,ON Description: Client – Cloud Operations and Security Administrator – Full Time Permanent (Toronto)Location:The Client’s Corporate Head Office is located in downtown Toronto and supports Client’s operations...

  • Senior Cloud Operations and Security Administrator

    4 weeks ago

    Toronto, Canada BQ INTERNATIONAL LTD. Full time

    Senior Cloud Operations and Security Administrator Job Title: Senior Cloud Operations and Security Administrator Job Location: Toronto,ON Description: Client – Cloud Operations and Security Administrator – Full Time Permanent (Toronto)Location:The Client’s Corporate Head Office is located in downtown Toronto and supports Client’s operations...

  • Senior Cloud Operations and Security Administrator

    1 month ago

    Toronto, ON, Canada BQ International Inc Full time

    Description: Client – Cloud Operations and Security Administrator – Full Time Permanent (Toronto) Location: The Client’s Corporate Head Office is located in downtown Toronto and supports Client’s operations and projects worldwide. Corporate functions include Finance, Procurement, Health & Safety, Human Resources, IT, Investor Relations,...

  • Senior Cloud Operations and Security Administrator

    1 month ago

    Old Toronto, Canada BQ International Inc Full time

    Description: Client – Cloud Operations and Security Administrator – Full Time Permanent (Toronto) Location: The Client’s Corporate Head Office is located in downtown Toronto and supports Client’s operations and projects worldwide. Corporate functions include Finance, Procurement, Health & Safety, Human Resources, IT, Investor Relations, Exploration,...

  • Senior Cloud Operations and Security Administrator

    1 month ago

    Old Toronto, Canada BQ International Inc Full time

    Description: Client – Cloud Operations and Security Administrator – Full Time Permanent (Toronto) Location: The Client’s Corporate Head Office is located in downtown Toronto and supports Client’s operations and projects worldwide. Corporate functions include Finance, Procurement, Health & Safety, Human Resources, IT, Investor Relations, Exploration,...

  • Senior Cloud Operations and Security Administrator

    1 month ago

    Old Toronto, Canada BQ International Inc Full time

    Description: Client – Cloud Operations and Security Administrator – Full Time Permanent (Toronto) Location: The Client’s Corporate Head Office is located in downtown Toronto and supports Client’s operations and projects worldwide. Corporate functions include Finance, Procurement, Health & Safety, Human Resources, IT, Investor Relations, Exploration,...

  • Senior Cloud Operations and Security Administrator

    4 weeks ago

    Toronto, ON, Canada BQ INTERNATIONAL LTD. Full time

    Senior Cloud Operations and Security Administrator Job Title: Senior Cloud Operations and Security Administrator Job Location: Toronto,ON Description: Client – Cloud Operations and Security Administrator – Full Time Permanent (Toronto) Location: The Client’s Corporate Head Office is located in downtown Toronto and supports Client’s...

  • Cloud Support Specialist

    1 month ago

    Toronto, Canada CGI Full time

    The Global Security (GS) organization of which the Global Security Operation Center (GSOC) is part, is responsible for the protection and defense of CGI members, assets and data using logging, monitoring, SIEM/SOAR, endpoint security and other advanced on-prem and cloud technologies. As a member of the GSOC team, the Cloud Support Specialist will be...

  • Cloud Security Analyst

    1 week ago

    Toronto, Canada Procom Labs Full time

    Procom Labs is seeking a Cloud Security Analyst to join their highly committed IT Team. The successful candidate will be leading day-to-day security analysis, as well as working alongside the team and performing duties as assigned by the Manager, IT Infrastructure and Support. This role provides a

  • Development Operations Analyst

    4 weeks ago

    Toronto, Canada grow.com Full time

    General information**Office (s)** Toronto, ON **Date Published** Friday, March 29, 2024 **Country** Canada **Job ID** 23863 **Function** Global Product **Recruiter** Brady, Matthew R. - Description & Requirements**Development Operations Analyst** The Development Operations Analyst is tasked with developing, analyzing and maintaining tools that...

  • Development Operations Analyst

    4 weeks ago

    Toronto, Canada Epicor Full time

    **General information**: - Office (s)- Toronto, ON- Date Published- Friday, March 29, 2024- Country- Canada- Job ID- 23863- Function- Global Product- Recruiter- Brady, Matthew R.**Description & Requirements**: **Development Operations Analyst** The Development Operations Analyst is tasked with developing, analyzing and maintaining tools that support and...

  • Development Operations Analyst

    4 weeks ago

    Toronto, Canada grow.com Full time

    General information**Office (s)** Toronto, ON, Vernon, BC **Date Published** Friday, April 26, 2024 **Country** Canada **Job ID** 24030 **Function** Global Product **Recruiter** Brady, Matthew R. - Description & Requirements**Development Operations Analyst** The Development Operations Analyst is tasked with developing, analyzing and maintaining...

  • Development Operations Analyst

    4 weeks ago

    Toronto, Canada Epicor Full time

    **General information**: - Office (s)- Toronto, ON, Vernon, BC- Date Published- Friday, April 26, 2024- Country- Canada- Job ID- 24030- Function- Global Product- Recruiter- Brady, Matthew R.**Description & Requirements**: **Development Operations Analyst** The Development Operations Analyst is tasked with developing, analyzing and maintaining tools that...

  • Development Operations Analyst

    1 month ago

    Toronto, Canada Epicor Full time

    Development Operations Analyst The Development Operations Analyst is tasked with developing, analyzing and maintaining tools that support and automate processes for hardware or software product release while collaborating with members of the Dev Ops team. What you will be doing: Play a critical role in launching and operating our CMS Cloud initiative...

  • IT Support Analyst

    22 hours ago

    Old Toronto, Canada Hour Consulting Full time

    Our client, a global technology company focused on Higher Education technology and is looking to have an IT Support Analyst join their North American team, it is a fully remote role! Their goal is to improve student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. They are a...

  • IT Support Analyst

    20 hours ago

    Old Toronto, Canada Hour Consulting Full time

    Our client, a global technology company focused on Higher Education technology and is looking to have an IT Support Analyst join their North American team, it is a fully remote role! Their goal is to improve student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. They are a...

  • IT Support Analyst

    20 hours ago

    Old Toronto, Canada Hour Consulting Full time

    Our client, a global technology company focused on Higher Education technology and is looking to have an IT Support Analyst join their North American team, it is a fully remote role! Their goal is to improve student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. They are a...

  • IT Support Analyst

    1 month ago

    Toronto, Canada Toronto Metropolitan Full time

    **About Toronto Metropolitan**: At the intersection of mind and action, Toronto Metropolitan University (TMU) is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines...

  • Operations Support Analyst 1

    1 month ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 37184 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**:703 DON MILLS ROAD **Job Type & Duration**:1 Temporary, Full-Time **Hourly Rate and Wage Grade**:$42.72 - $46.81, TFS195, Wage Grade 13 **Shift Information**:Monday to Friday, 35 hours **Affiliation**:...