Information & Loans Technician

3 weeks ago

Mississauga, Canada University of Toronto Full time

**Date Posted**:03/07/2023
**Req ID**: 30138
**Faculty/Division**: University of Toronto Mississauga (UTM)
**Department**: UTM: Library
**Campus**: University of Toronto Mississauga (UTM)
**Position Number**: 00042855

**Description**:
**About us**:
The University’s second largest division, U of T Mississauga (UTM) has 17 academic departments and offers 156 programs in 92 areas of study. Home to over 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, UTM offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

The University of Toronto Libraries (UTL) system is the largest academic library in Canada and is consistently ranked among the top-10 research libraries in North America. The system consists of 40 libraries located on three University campuses: St. George, Mississauga, and Scarborough that together provide access to more than 12 million print volumes, millions of electronic resources in various formats, and almost 30,000 linear metres of archival materials. The Libraries’ data centre houses more than 200 servers with a storage capacity of 1.5 petabytes.

The U of T Mississauga Library (UTM Library), located in the award-winning Hazel McCallion Academic Learning Centre (HMALC), is a leading, world-class Library committed to providing students with an open and collaborative environment - one that embeds rich information and technology resources, integrates expert services into a dynamic and imaginative experience, and inspires and facilitates learning. The UTM Library offers inspiring study and research spaces, a dedicated team of Librarians and Library staff, and a suite of public, instruction and research support services that support faculty, staff and students.

**Your opportunity**:
The UTM Library offers a dynamic and professional environment that fosters a culture built on respect, accountability, teamwork and a shared commitment to customer service. This position will collaborate extensively with various Library units in offering innovative and comprehensive solutions for a variety of Library initiatives. Our core mission is to support the learning, teaching and research needs of all UTM undergraduate and graduate programs.

Under the general supervision of the Supervisor, Information and Loans Service, the incumbent is responsible for delivering excellent customer service, identifying and responding to information requests, and providing directional information to users. Other responsibilities include providing user support for patrons using computer workstations, laptops, printers and photocopiers, and other devices; providing library course syllabus services, including communicating with instructors regarding course materials; and performing other related duties as identified by the supervisor. Working evenings and weekends will be required.

**Your responsibilities will include**:

- Acting as the first point of contact for general enquiries
- Providing detailed information to users regarding library rules, guidelines and procedures
- Retrieving, compiling and filing borrowing and lending requests
- Checking that library circulation policies have been administered correctly
- Troubleshooting and resolving routine issues
- Handling fees and/or fines on a regular basis
- Searching catalogue records for material availability and following rules and copyright procedures when duplicating and/or digitizing material
- Directing the activities of casual staff

**Essential Qualifications**:

- Library Technician diploma (Two Year Program) or an acceptable equivalent combination of education and experience
- Minimum two (2) years of customer service experience in a library environment, including at least one (1) year working with Ex Libris Alma or a comparable library system
- Experience searching library catalogue and databases in Windows/Mac environments required
- Demonstrated experience performing circulation services required
- Proficiency with Microsoft Office
- Ability to identify, assess, and respond to basic issues with computer software and hardware, and other devices used by library patrons
- Excellent customer service and interpersonal skills, with demonstrated tact and diplomacy, and a strong commitment to the promotion of positive public relations amongst users and staff
- Excellent verbal and written communication skills
- Ability to work in a team environment and independently
- Accuracy and attention to details in a complex and fast-paced work environment
- Demonstrated analytical ability, initiative, and problem-solving skill

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