Loan Servicing Analyst

4 weeks ago

Mississauga, Canada Calculated Hire Full time

Loan Servicing Analyst- Immediate Start

Remote/Hybrid - Canada Only


Provides loan servicing and monitoring support for corporate and commercial lending portfolio in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met. Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support.


  • Acts as the primary customer contact for loan requests.
  • Prepares customer notifications and billings and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
  • Manages documentation to ensure that records are maintained in a proper manner.
  • Analyzes data and information to provide insights and recommendations.
  • Collaborates with internal and external stakeholders to deliver on business objectives.
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.


Customer Service

*

Refers more complex and specific requests, questions or issues as required (from Grade 3)

*

Assists in processing more complex transactions and customer requests

*

Addresses customer services issues according to established parameters, escalating as required

Advisory

*

Acts as primary customer contact for loan requests (from Core Accountabilities)

Strategy & Strategic Initiatives

*

Analyzes data and information to provide insights and recommendations (from Core Accountabilities)

Relationship Management

*

Acts as primary customer contact for loan requests (from Core Accountabilities)

*

Prepares customer notifications and billings and processes services and transactions including (but not limited to) loan advances/payments , wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.

*

Manages documentation to ensure that records are maintained in a proper manner.

Data & Analytics

*

Analyzes data and information to provide insights and recommendations

Communications & Change Management

*

Supports change management of varying scope and type: tasks typically focused on execution and sustainment activities.

Operational Management

*

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements (from Grade 3)

*

Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required (from Grade 3)

*

Investigates and addresses specific customer issues

Other

*

*****Core Accountabilities (from Grade 3)- Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation

*

Organizes work information to ensure accuracy and completeness

*

Supports the development of tools and delivery of training focused on delivering business results

*

Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting

Qualifications

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Typically, between 2-3 yrs. of relevant experience and/or post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

*

Knowledge and understanding of business unit's key products and services, processes and controls - Good

*

Knowledge of standard desktop applications and department systems and applications - Good

*

Prioritization skills- Good

*

Ability to multi-task in a fast paced environment

*

  • Understanding of business unit's risk and regulatory requirements - Good

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