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Loan Servicing Analyst
4 months ago
Loan Servicing Analyst- Immediate Start
Remote/Hybrid - Canada Only
Provides loan servicing and monitoring support for corporate and commercial lending portfolio in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met. Delivers exceptional customer service by providing responsive, accurate, consistent, knowledgeable services and support.
- Acts as the primary customer contact for loan requests.
- Prepares customer notifications and billings and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
- Manages documentation to ensure that records are maintained in a proper manner.
- Analyzes data and information to provide insights and recommendations.
- Collaborates with internal and external stakeholders to deliver on business objectives.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation.
Customer Service
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Refers more complex and specific requests, questions or issues as required (from Grade 3)
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Assists in processing more complex transactions and customer requests
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Addresses customer services issues according to established parameters, escalating as required
Advisory
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Acts as primary customer contact for loan requests (from Core Accountabilities)
Strategy & Strategic Initiatives
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Analyzes data and information to provide insights and recommendations (from Core Accountabilities)
Relationship Management
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Acts as primary customer contact for loan requests (from Core Accountabilities)
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Prepares customer notifications and billings and processes services and transactions including (but not limited to) loan advances/payments , wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
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Manages documentation to ensure that records are maintained in a proper manner.
Data & Analytics
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Analyzes data and information to provide insights and recommendations
Communications & Change Management
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Supports change management of varying scope and type: tasks typically focused on execution and sustainment activities.
Operational Management
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Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements (from Grade 3)
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Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required (from Grade 3)
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Investigates and addresses specific customer issues
Other
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*****Core Accountabilities (from Grade 3)- Collaborates in identifying, recommending and implementing workflow improvements to deliver a more efficient operation
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Organizes work information to ensure accuracy and completeness
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Supports the development of tools and delivery of training focused on delivering business results
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Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting
Qualifications
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Typically, between 2-3 yrs. of relevant experience and/or post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
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Knowledge and understanding of business unit's key products and services, processes and controls - Good
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Knowledge of standard desktop applications and department systems and applications - Good
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Prioritization skills- Good
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Ability to multi-task in a fast paced environment
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- Understanding of business unit's risk and regulatory requirements - Good
