Community & Programming Librarian (Temporary)
2 days ago
**Title**: Community & Programming Librarian
**Department**:Customer Experience
**Reports to**:Denise MacIntosh, Central Manager
**Classification**:_Temporary Full-Time (12 Months)_
**Hours per Week**:35 hours
**Salary Range**: $78,872.39 - $92,971.05
**Posted**:November 18, 2024
**Closes**: December 2 at 4 PM Eastern
- This job posting is for an existing vacancy_ _
**About the Library**
Burlington Public Library belongs to everyone in the community. The Library provides free access to information, digital and print collections and resources, public computers, and a vast array of programs and services. With six full-service branches and a rural lending location, we offer spaces where visitors can explore, discover, and connect with others.
Every role at the Library supports our mission to inspire imagination, collaboration, and compassion to support an informed and literate society. Our goal is to offer excellent customer service and promote equitable access to all members of the community.
**Qualifications**
**Education**:
- Master’s degree in library science or information science or equivalent
**Experience**:
- 1-3 years of related public library experience
- Knowledge of High Five Principles of Healthy Child Development/Principles of Healthy Aging is an asset
**Overall Purpose**:This position builds relationships with community members and integrates library services, resources, programs, and initiatives to make a positive impact while advancing the Library’s strategic priorities. In alignment with BPL’s programming strategy, under the guidance of the Manager, Programming & Partnerships, this role is responsible for the development, delivery, and coordination of programming, community outreach, and engagement activities. Further, this librarian models exceptional information and reader services in-branch and online and is highly proficient in building and maintaining relationships with community partners that are responsive to the needs and aspirations of the community within a wide range of groups in their assigned portfolio.
**Key Accountabilities**:
- Model BPL’s values in every interaction.
- Provide remarkable customer service in person, by phone, and online in an efficient and effective manner.
- Anticipate customer needs and look for opportunities to create optimal customer experiences.
- Assist in the development and delivery of staff training in core competencies for programming, outreach, reader services, technical skills, and information services.
- Research, develop, plan, implement, and evaluate emerging library programs, technologies, and services.
- Seek oppotunities and establish and maintain transformative partnerships within the community in alignment with the Library's strategic plan.
- Coordinate, develop and deliver BPL programs, outreach, and events in collaboration with the Programming team and Manager, Programming & Partnerships.
- Guide the creation of programming tools to implement across all locations.
- With direction from the Marketing team, identify the profile of branch community neighbourhoods to develop and deliver library services that best address their needs.
- Advocate the Library’s role within the community through individual, group settings, meetings, and programs.
- Evaluate the effectiveness of services, programs, and partnerships and recommend changes.
- Act as a project Manager or team member on project teams, using project management principles and tools to enhance library programs and service.
- Encourage, use, promote, and instruct technology as a routine part of work, including working with customers to help, recommend, and problem-solve the use of library technology and online collections.
- Provide content for BPL website and social media as required.
- Act as Person In Charge as required in the absence of the Branch Manager.
- Awareness of WHMIS and appropriate health and safety practices for the workplace.
- Perform additional position-related accountabilities assigned by management.
**Key Business Relationships**:
Internal: Team members in Branch, Programming, and Portfolios; Manager, Programming & Partnerships; Management Group; SMT
External: Customers, Community, City of Burlington Partners
**Scope**:
Budget: No budget responsibility. Purchasing authority up to $1,500.
Direct and Indirect Reports: Indirect reports include Programmers and Customer & Programming Associates on development, delivery, training, and scheduling of programming. No direct reports.
**Key Competencies: Knowledge, Skills and Abilities**
**Behavioural**:
- Excellent customer service is critical and must include collaboration and teamwork skills and strong interpersonal communication (verbal, written and presentation).
- Exemplify BPL’s values during all interactions and communications. For more information
- Communicate in a professional manner that is consistent and aligns with BPL’s Voice document. For more information
- Customer-first orientation
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