Order Management Specialist

1 week ago

Oshawa, Canada Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**What’s in it for you**:
**Be a part of our mission** As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

**Thrive at work and at home**:

- Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs - WE DARE TO CARE
- Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions = up to a 5% Company contribution.
- Paid Time off, including volunteer time off to support your volunteer efforts in your community.
- Educational and training opportunities through company programs along with tuition assistance.
- Learn more about out benefits here

**Where is the work**:
**Onsite**: This position has been designated as **On-Site.**

**What you will do**:

- The Order Management Specialist coordinates daily operation of the Distribution activities with responsibility for achieving maximum quality and cost effectiveness in an on-time and efficient manner. Actively participates in all areas of customer relations, and will be supporting both Inbound, Outbound, or Value Added Services.
- Manage all sales order coordination with warehouse to ensure timely order fulfilment, and initiate action as warranted.
- Reviews daily and weekly inbound and outbound schedules and capabilities to assure all deadlines are met.
- Monitors open orders to determine schedule priorities. Coordinates and expedites hot parts.
- Communicates/updates management of daily problems and concerns, identifying areas needing attention to ensure the continuity of the operation.
- Engages with internal and external customers to fully identify needs, respond to inquiries or questions.
- Assists with warehouse/inventory management work as needed - cycle count entry, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control, item master & bin location.
- Coordinate with sales regarding order status, shipping dates, issues, and product availability.
- Dispatch orders to freight companies.
- Proactively follow up on any customer issues (returns, warranties)
- Oversee warehouse inventory as it relates to orders and shipping
- Solid understanding of warehouse inventory counts and reconciliation.
- Monitor all monthly shipments and follow up with carriers.
- Main contact for warehouse related inquiries
- Provides reporting for vendors, distributors, customers and company associates, including vendor products shipped to location, additional shipping and invoicing data etc.
- Customer walk-in/pick-up sales
- Inspect and process RMA
- Additional administrative tasks as it relates to district distribution as required.

**What you will bring**:

- High School Diploma (or GED) and at least 2 years of logistics or similar customer service experience is required.

**Essential Skills or Knowledge**:

- Strong interpersonal skills including verbal and written communication.
- Strong logistics experience and problem-solving skills.
- Excellent organizational stills, extremely detail oriented with attention to accuracy.
- Ability to work independently and with a team.
- Proficiency with Microsoft Office programs including Outlook, Excel, and Word.
- Ability to manage multiple responsibilities.
- Self-starter and willingness to learn new processes and procedures.

**Compensation**:
Base Pay Range: $ 55,000-65,000 / yr. + incentive plan

Total compensation for this role will include an incentive plan. Disclaimer: This base pay range is based on national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

**Equal Employment Opportunity**:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protec

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