Warranty and New Home Service Coordinator

2 weeks ago


Hamilton, Canada DiCenzo Group Full time

Tarion experience required minimum 1-2 years.
- Understand Tarion guidelines, types of forms, conciliations and resolutions within Tarion guidelines and regulations.
- Office administration duties, including organizing incoming and outgoing paperwork, filing, general organization of site files.
- Create work orders and maintain work order status.
- Excellent verbal and written communication skills and well-versed in coordinating efforts between different departments to ensure seamless and prompt delivery of customer services.
- Detail oriented with service and work orders while working with trades and suppliers, record and review all outstanding and ensure warranty repair timelines are met.
- Be engaging, friendly and respectful with homeowners and offer productive solutions to maintain a healthy and cooperative relationship with homeowners.
- Create professional, healthy and reliable relationships with trade partners in order to always maintain timelines and team coordination.
- Coordinate trade scheduling with homeowners.
- Coordinate service technicians to complete service work and ensure paperwork is accurate and always follow up on open orders/items.
- Follow all department targets set by management to ensure timely completion of service and warranty requests.
- Maintain Tarion submissions and all documentation on Builder portal including, but not limited to enrollments, Performance Audits, CCP's and closing dates.
- Assist with inspections when necessary.
- Assist with homeowner orientation appointments (PDI's) when necessary.
- Time management skills required.
- Newstar experience an asset.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Administration: 1 year (preferred)
- Tarion: 1 year (preferred)
- Scheduling: 1 year (preferred)

Work Location: One location



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