Residential & Light Commercial Product Technical

1 week ago


Burnaby, British Columbia, Canada Mitsubishi Electric Sales Canada Inc. Full time

Position Summary:

Current Assigned Product Lines:

Residential & Light Commercial HVAC Product Line up.

Key Responsibilities:

Customer Support & Product Sales:

  • Provide targeted product sales support to achieve a limited annual product sales target.

Training:

  • Plan and prepare training curriculum in accordance with business needs including training related presentations, materials and other documents as required.
  • Develop training schedule and conduct training sessions in accordance with planned activities and customer requests.

Technical Administration and Services:

  • Liaise with BC Sales Management Team (Residential & Commercial) to ensure all BC staff is up to date on new product information, installation, service, and user and parts manuals.

General:

  • Perform all functions in accordance with department and Company policies, procedures, and guidelines.
  • Recommend and assist in the development of new products and solutions as necessary.
  • Act as a backup resource for other technical support functions when required.
  • Provide regular updates to Residential Business Manager BC.
  • Other duties, as assigned.

Requirements & Qualifications:

  • HVAC Mechanic, Technician, or other certification relevant to HVAC field
  • Minimum 10 years of field experience supporting HVAC products in a service capacity.
  • Valid Certificate of Qualification in Refrigeration is required.
  • Strong technical knowledge of residential & light commercial air conditioning and heat pump systems with proven troubleshooting and problemsolving skills.
  • Experience with ductless split systems and VRF technology.
  • Good interpersonal, communication and customer service skills.
  • Previous experience leading classroom based technical training an asset.
  • Strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint).
  • Ability to work independently as well as in a team environment.
  • Ability to travel approximately 3040% of the year.
  • Valid Driver's License
  • Reliable vehicle


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