Desktop Support Technician

4 weeks ago

Dorval, Canada ESP Global Full time

As the Airport Desktop Support Technician, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.

**What you will be doing ?**
- Respond to tickets escalated from the helpdesk and provide end user support around hardware, software, and connectivity.
- Provide root cause analysis on repeat incidents to provide permanent fix.
- Responsible for a broad scope of operational support, project-based requirements and install, move, add, and change (IMAC) requests.
- Carry out floor walking and proactive checks to ensure optimal availability of IT systems and devices.
- Diagnose errors or technical problems and determine proper solutions.
- Collect and analyze performance data to provide technical assistance.
- Registering new devices on to the asset register, managing the asset lifecycle through to disposal and recycling.

**What are we looking for ?**
- 3+ years of strong experience providing Desktop Support or Field Services which includes troubleshooting hardware, software, connectivity, and operating system issues
- Resolving issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Experience in supporting hardware including thin clients, desktop, laptop, printers, and peripherals
- Engineer must travel to Retail shops as and when required depend on requests.
- Experience in supporting Microsoft Windows & & 10 OS
- Knowledge of basic networking, Wi-Fi, VPN, DNS, TCP/IP
- Experience supporting users on Microsoft O365, MS Teams and MDM (workspace)
- Experience of SCCM automated build and software package deployment
- Experience in supporting mobile devices (iPads, iPhones, etc.)
- Experience in supporting performance and client related issues resolutions

ESP offers a basic salary ranging from CAD$43,000 to CAD$48,000 + 10% shift allowance + health, vison & dental insures + life assurance and access to ongoing training and career development.
- This role is working Monday - Sunday - 4 days on 4 days off covering the hours of 06:00am - 18:00pm or 18:00pm - 06:00am_

ESP offer competitive salary, health & medical benefits, life assurance and access to ongoing training and career development.

En tant que technicien de support desktop, vous serez responsable de traiter les problèmes techniques transmis par le helpdesk, et de travailler avec l'utilisateur final pour résoudre les problèmes de matériels, de logiciels et de connectivités, tout en soutenant l'entreprise sur les exigences des projets du métier et IMACS.

Notre client recherche d

**Qu’elles seront tes taches ?**
- Répondre aux tickets transmis par le helpdesk et fournissez une assistance aux utilisateurs finaux concernant le matériel, les logiciels et la connectivité.
- Fournir une root cause des incidents répétés pour fournir une solution permanente.
- Responsable d'un large éventail de support opérationnel, des exigences basées sur les projets et des demandes d'installation, de déplacement, d'ajout et de modification d’IMAC.
- Effectuer des vérifications proactives (Floor Walking) pour assurer une disponibilité optimale des systèmes et des appareils informatiques.
- Diagnostiquer les erreurs ou les problèmes techniques et déterminer les solutions appropriées.
- Recueillir et analyser les données de performance pour fournir une assistance technique.
- Enregistrer les nouveaux appareils dans l’asset manager, gestion du cycle de vie des équipements informatiques jusqu'à l'élimination et le recyclage.

**Que recherchons nous ?**
- Plus de 3 ans d'expérience solide dans l’assistance informatique y compris le dépannage de matériel, de logiciels, de connectivité et de problèmes de système d'exploitation
- Résoudre les problèmes sans affecter / violer la garantie matérielle ou les exigences de conformité en matière de sécurité du client.
- Expérience de niveau L2 dans l'installation, le dépannage technique et la résolution de problèmes matériels d'ordinateurs, d'imprimantes, d'ordinateurs portables et d'autres périphériques informatiques ainsi que de Software.
- Bonne compréhension et expérience avec O365, SCCM, Skype, Teams, VPN, appareils mobiles, Active Directory, mise en réseau et outils d'assistance à distance
- Connaissances de base des configurations et des concepts LAN et WAN d'entreprise
- Savoir effectuer des taches Smart Hand selon les procédures clients.
- Expérience des outils de Ticketing (ServiceNow / Remedy etc.)
- Idéalement, certification CompTIA A+ ou MTA ou autres certifications de fournisseurs des FEO (Dell, Toshiba, Lenovo, HP)
- This role is working Monday - Sunday - 4 days on 4 days off covering the hours of 06:00am - 18:00pm or 18:00pm - 06:00am_

ESP Global Services est une organisation de services informatiques de classe mon

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