Key Client Project Manager

6 months ago

Guelph, Canada DNV Full time

**About us**:
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

**About Business Assurance**

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.
**About the role**:
DNV Business Assurance Group is seeking a **Key Client Project Manager** who will support Key Clients in achieving their certification goals. The Project Manager will be responsible for oversight of all aspects of the project after contract signature, including scheduling and audit delivery, certificate issuance and invoicing. As the primary point of contact, the Project Manager will work closely with Key Clients and auditors in planning, delivery and execution of large multi-site, multi-standard projects.

The Project Manager will work in accordance with DNV overall goals and policies and will actively promote, support and facilitate the fulfillment of DNV's Purpose, Vision, and Values, and shall foster a culture of cooperation across North America and with other DNV units. This hybrid role will be based out of our office in Guelph Ontario.

**What You'll Do**:

- Oversight of client projects from contract signature to accounts receivable
- Responsible for managing the Contract execution, including service delivery plans Includes all MSA relevant Schemes for assigned clients; clients may be Regional/National or Global
- Oversees Internal coordination and project outcome
- Communicates directly with the client and takes the lead on escalations and resolution
- Supports with project audit schedules and sampling Plans; responsible for reviewing audit day calculations
- Responsible for communication of client expectations and service delivery requirements to assigned auditors
- Coordinates, prepares and plans quarterly or annual reviews with key clients
- Creates and maintains client master schedule
- Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
- Ensure on-time certificate delivery
- Supports with invoicing and collections process as required
- Monitors overall project profitability and makes recommendations for adjustments as needed

**What we offer**:

- Generous paid time off (vacation, sick days, company holidays, personal days)
- Multiple Medical and Dental benefit plans to choose from, Vision benefits
- Spending accounts FSA, Dependent Care, Commuter Benefits, company-seeded HSA
- Employer-paid, therapist-led, virtual care services through Talkspace
- 401(k) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid/remote opportunities
- Charitable Matched Giving and Volunteer Rewards through our Impact Program
- Volunteer time off (VTO) paid by the company
- Career advancement opportunities

**Benefits vary based on position, tenure, location, and employee election**

**How We Do It**

We Care, We Dare, We Share

DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is proud to announce being named one of Houstons best places to work in the 2022 Houston Business Journal Best Places to Work competition.

For more information

Read more here
Diversity and inclusion in everything we do every day - DNV

Meet our employees - DNV

About DNV

DNV Careers

**About you**:
**What is Required**:

- Minimum of 5 years customer service/project management experience with at least 3 years relating to ISO 9001, ISO 14001, and/or ISO 45001;
- Ability to read/interpret audit protocols and work instructions
- Demonstrated ability to communicate effectively both orally and in writing to audiences of varying size, seniority and technical competency
- Knowledge of the scheme owners processes and third-party accreditation requirements
- Ability to lead, coach, mentor

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