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User Readiness Specialist

2 months ago

Vancouver, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
**This is a Temporary Full Time Hybrid role (until March 31, 2025).**

Qualifications / Skills and Education:
Education

Bachelors Degree or Diploma in Business Administration/Management/Information Technology and/or Information Management with specialized courses in Training, plus two (2) to three (3) years of experience in software implementation project management, including documentation, or an equivalent combination of education, training and experience.

Skills and Abilities

Comprehensive knowledge of policy and standards for client identity management and client registration data collection.

Working knowledge of information security and confidentiality guidelines and policies such as the Freedom of Information Protection and Privacy Act.

Skilled in Microsoft Office.

Ability to supervise and train employees, including organizing, prioritizing and scheduling work assignments.

Ability to manage own work activities to achieve maximum efficiency.

Ability to identify and resolve issues, and recognize when to escalate.

Ability to write training materials and edit training materials written by others.

Strong interpersonal and communication skills and the ability to work effectively with diverse user community.Knowledge of staff hiring procedures.

Basic understanding of businesses process re-engineering.

Duties and Responsibilities:
Plans and manages the delivery of Client Identity Management (Enterprise Master Person Index (EMPI)), Client Registration/ADT, Client Scheduling, and Client Registry System (HealthNet) training sessions, including communicating training dates, managing training registration, logistics, facilities, room set up, etc.

Participates in nursing orientation by providing training to new nursing hires, and additional nursing orientation classes as requested.

Assists with selection of hardware and software and other tools for course management and delivery.

Creates and maintains all training documentation relevant to current software state including new releases, updates and/or changes.

Assists users in defining, implementing and documenting changes in user processes that accompany the implementation of new systems, software updates and/or changes.

Assists business analyst and data quality by implementing and documenting changes in user processes that accompany changes in Ministry of Health (MOH), Canadian Institute of Health Information (CIHI) National Management Information System (MIS), Provincial, Health Authority, and Providence Health Care guidelines.

Participates in user-acceptance testing to learn systems and understand points raised by the testers during the testing phase.

Ensures the training environment provides a replica of system functionality by ensuring all tables, pick lists, and fields are accurate and reflect established standards and policies.

Establishes and maintains client satisfaction with implementation by maintaining and measuring the training process through processes and tools to ensure training and orientation results outcomes are met.

Performs other related duties as required.