System Administrator

3 weeks ago

Winnipeg, Canada Steinbach Credit Union Full time

**Build a rewarding career with Steinbach Credit Union**:
Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $9 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

**An exciting opportunity awaits**:
**Specific Responsibilities**:

- Work with internal members to gather requirements, implement and manage best practices for account configuration, definition of workflow, data management, users, subscriber data, security, permissions, approval processes and custom object implementation
- Present use cases to departments that demonstrate new or unused functionality with the goal of maximum utility of software
- Maintain, prioritize, and report on user request backlog
- Create and manage access to visual representations of data. Update and maintain reports for tracking and record-keeping, submitting to appropriate Manager, staff member or committee as needed
- Collaborate with vendors, analysts, and business owners to deploy new releases and enhancements or address system issues
- Configure Marketing Cloud products (builders, studios)
- Support Marketing Cloud integration offerings (FTP, API, MC Connect)
- Analyze, diagnose, and determine root cause of issues, test, communicate and either resolve or escalate for resolution appropriately
- Assist in tracking, prioritizing, and escalating identified issues to software vendors, IT contacts, and business owners
- Create and maintain software documentation and tutorials for use by other team members
- Maintain an accurate record of costs associated to system upgrades, enhancements and/or fixes
- Assist with various corporate initiatives and projects by providing technical and/or administrative support.
- Maintain general understanding of and adherence to Project Management and/or Process improvement practices and methodologies

**Qualifications**:

- Grade 12 Diploma plus one year of formal education or equivalent specializing in computer science
- 4 to 6 years of job-related experience or an equivalent combination of education and experience
- Salesforce Marketing Cloud Administrator Certification required
- Knowledge of Marketing Cloud extension products and features (Datorama, Interaction Studio, Audience Builder, etc.)
- Evaluate and maintain knowledge on market leading solutions and technology through certifications, coursework, independent study, and industry conferences
- Demonstrated ability to multi-task, probe, analyze, and problem-solve complex issues
- Excellent written and verbal communication skills
- Business acumen
- Self-motivated, detail-oriented, and organized
- Able to work independently and efficiently to meet deadlines

**How we'll reward you**:
You can look forward to joining an organization that values teamwork and its membership. You will receive a **competitive annual salary **based on skills and experience. In addition, you will be eligible for** variable compensation and matched pension plan **per SCU policies. You will also receive a great host of benefits, including:

- Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
- Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
- Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
- Opportunities for professional development
- Clothing allowance
- Free parking at all locations

**Accessibility and inclusivity**:
We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

**Closing Date: March 07, 2024**:

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