Business Systems Analyst

2 weeks ago

North Vancouver, Canada ICBC Full time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Business Systems Analyst - Intermediate

**Job Title**: Bus Systems Analyst - Int Reference Number: 117470

**Location**: North Vancouver Employment Type: Permanent Full Time

**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/03/15

Position Highlights

The Information Services Division is currently looking for Intermediate Business Systems Analyst to join our information

management data services teams.

In this role, you will assist the business in the investigation and remediation of issues. In addition, the position may lead small to

**Specifically, you will**:

- Document systems and acceptance criteria based on business requirements.
- Work closely with the business stakeholders in understanding and prioritizing requests to support investigation and

remediation.
- Identify opportunities and implement processes to improve both speed of delivery and quality of deliverables.
- Coach on defect/incident resolution, as well as identify root cause of complex defects/incidents across portfolios and

communicate resolution.
- Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the

solution meets the business need.
- Provide data to the business stakeholders for review and remediation.

Position Requirements

This position will require someone who has 3-5 years of hands-on experience in Business Systems Analysis or a combination of

relevant post-secondary education and related experience.
- Experience in identifying and understanding business needs, validating with key stakeholders and evaluating alternative

solutions.
- Intermediate experience in SQL/Oracle, Confluence, SPLUNK, ITSM tools (e.g. HPSM, ServiceNow) and process mapping tool

(e.g. Visio)
- Demonstrated knowledge of different requirement gathering techniques and hands on experience with UI and design

principles, functional and non-functional requirements.
- Experience conducting impact analysis in an enterprise environment.
- Working experience with Agile methodology.
- Ability to translate technical terms and requirements for non-technical people.
- Experience in facilitating/leading small to large cross functional groups with demonstrated success in relationship building,

conflict resolutions, consensus building, risk mitigation and in delivery of small initiatives.
- Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and

requirements.
- Experience with different testing techniques.
- Experience performing production support including incident, problem and change management
- Understanding of software development lifecycle (e.g. build and release management, migration methodology).
- Ability to work without supervision and in a cross-functional team environment.
- Experience in supervising and mentoring junior BSAs.
- Exposure to Guidewire PolicyCenter, Guidewire ClaimCenter, JIRA, HPSM, and/or SharePoint is an asset.

Position Information
- Please note only those legally entitled to work in Canada at present will be considered for this position.
- Employing a hybrid-working model, this role combines on-site in office work with work from home flexibility.

ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our

team

adjustments can be made to help support you in delivering your best performance.

ZRIT

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