Call Operator

4 months ago


Richmond Hill, Canada A2E Logistics Inc. Full time

**About Us**:
A2E Logistics Inc. is a leading logistics company based in Richmond Hill, dedicated to providing exceptional transportation and logistics services across Canada. Our commitment to efficiency and customer satisfaction drives everything we do. We are currently looking for a reliable and professional Call Operator to join our team.

**Position Overview**:
As a Call Operator at A2E Logistics Inc., you will be the first point of contact for our clients. You will handle incoming calls, manage customer inquiries, and provide timely and accurate information to ensure smooth operations. This role is critical in maintaining our high standards of customer service.

**Key Responsibilities**:

- Answer and manage incoming calls in a professional and courteous manner.
- Provide information to customers regarding our services, pricing, and schedules.
- Handle customer inquiries, complaints, and resolve issues efficiently.
- Coordinate with the logistics team to ensure accurate and timely communication of delivery statuses.
- Maintain detailed records of customer interactions and transactions.
- Assist in scheduling and dispatching drivers as needed.
- Perform other administrative tasks as required.

**Qualifications**:

- High school diploma or equivalent; additional education is a plus.
- Proven experience as a call operator, receptionist, or in a similar customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in MS Office and experience with call management systems.
- Availability to work flexible hours, including some evenings and weekends if necessary.

**Why Join A2E Logistics Inc.?**
- Competitive salary and benefits package.
- Opportunity to grow with a dynamic and expanding company.
- Supportive and collaborative work environment.
- Ongoing training and development opportunities.

**Job Type**: Part-time

Pay: $18.00-$25.00 per hour

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)

Work Location: In person


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