Case Management Consultant

2 months ago


Vancouver, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

**What will you do?**

You will be responsible for coaching Disability Case Managers (DCM) to enhance skills to optimize claims duration / outcomes and develop superior Case Management Excellence behaviours.
- Providing feedback and coach the DCM team in client-focused case management and achieving results
- Refining your assigned DCM team skills on the best use of tools and approaches, caseload management, forecasting, workload prioritization
- Supporting DCM in change management and achieving overall measured team performance
- Identifying opportunities to improve processes to better meet our service excellence, quality, and financial commitments to our Clients
- Identifying emerging trends by using reporting and caseload reviews, and develop a plan to address them
- Collaborating with your Manager, your CMC peers, trainers, and other stakeholders to address learning and development opportunities

**What do you need to succeed?**
- Expert in Disability Case Management (short-term and/or long-term disability) with strong coaching skills
- Understands the larger scale of the disability business and the financial impact on Plan Sponsors
- Ability to connect the information, to identify trending and to explain the why
- Great communicator (bilingual in English and French - Quebec only):

- authentic care and empathetic approach
- ability to influence and negotiate
- Analytical and detail oriented, especially with complex claims and contracts
- Superior organizational and problem solving skills
- Leadership and change management skills
- Proactive and innovative
- Resilient and able to handle and overcome difficult and stressful situations
- Tech savvy - comfortable using multiples platforms and systems
- Thrives in a dynamic, fast paced environment
- Collaborative team player with a positive attitude and a drive to succeed
- All post-secondary degrees are welcome

**What’s in it for you?**
- Opportunities to learn new skills, grow and move into different roles
- Comprehensive training program with virtual classroom and ongoing learning to be set up for success
- Trusting, diverse and inclusive working environments
- Supportive leadership who’s focused on your success and well-being
- Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
- Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities
- We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

- Comprehensive benefits
- Retirement & stock investment
- Pay for performance reward
- Wellness programs, benefits and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
- Time off for enrichment experiences through a Sabbatical program
- Investment in not-for-profit organizations that are important to you

LI-Hybrid

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
58,000/58 000 - 97,000/97 000

**Job Category**:
Claims - Life & Disability

**Posting End Date**:
19/11/2024


  • Dental Technician

    7 months ago


    Vancouver, Canada Smile Innovations Group Full time

    **Dental Technician - Case Consultant** **ABOUT SHANTO DENTAL - Vancouver, BC** Shanto Dental Ceramics is located in beautiful Vancouver, British Columbia, where our crown & bridge laboratory has seen tremendous growth over the past 10 years. Shanto sets itself apart from the competition by delivering excellent results in areas where dentists benefit...


  • Vancouver, Canada Immigration Management ‘Si-Won’ Full time

    **Immigration Consultant at Immigration Management ‘Si-Won’** **Employer: Immigration Management ‘Si-Won’** **Immigration Management ‘Si-Won’ **is a consulting agency providing both immigration and education consulting services. Being one of the most reliable and highly reputable consulting agencies in the high-traffic Vancouver region, we are...


  • Vancouver, Canada University Canada West Full time

    **Employment Category**:Full-Time, Permanent ** Location**:Vancouver, BC (Hybrid) **Reports To**: Director, Student Affairs & Services **Primary Purpose**: The Manager of Student Conduct and Case Management is responsible for overseeing non-academic student misconduct processes and the coordination of complex student cases, including those involving mental...


  • Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    We are seeking a highly skilled Registered Nurse to join our Home Health Case Management team at Vancouver Coastal Health. As a Clinical Case Manager, you will play a vital role in providing supportive case management skills to eligible clients.This is an exciting opportunity for a dedicated professional to work in a dynamic and patient-centered environment....


  • West Vancouver, Canada District of West Vancouver Full time

    Located on the traditional, ancestral, and unceded lands of the Musqueam, Squamish, and Tsleil-Waututh Nations, West Vancouver is a vibrant community on the North Shore and home to parks, beaches, and to sports, recreation, and arts amenities. Our dedicated staff deliver services, operate facilities, and run the programs that enhance the well-being of our...

  • Case Manager

    4 weeks ago


    Vancouver, Canada YWCA Metro Vancouver Full time

    Job DescriptionUnder the general supervision of the WorkBC Centre Manager of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC...

  • Case Manager

    3 weeks ago


    Vancouver, Canada YWCA Metro Vancouver Full time

    Job Description Under the general supervision of the WorkBC Centre Manager of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC...


  • Vancouver, Canada PHSA Full time

    **Consultant, Disability Management** Workplace Health & Claims Management Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to...

  • Case Manager

    3 months ago


    Vancouver, Canada YWCA Metro Vancouver Full time

    Job Description**What you’ll be doing**: - Maintain an organized and current client caseload, including managing follow up - Assess client needs and develop an individualized action plan to meet goals - Proficient and effective use of the Integrated Case Management system (ICM) Training provided for ICM and WorkBC model. - Administer Client Needs...

  • Case Manager

    3 months ago


    Vancouver, Canada YWCA Metro Vancouver Full time

    This YWCA position will be working as part of a multi-agency team within the Cloverdale WorkBC Catchment operated by MOSAIC to connect job seekers with progressive employment, training opportunities and holistic supports. The successful candidate will be working in delivering case management services for a range of clients in Cloverdale, representing the...


  • Vancouver, Canada PHSA Full time

    **Workplace Consultant, Disability Management, Workplace Experience Network, Human Resources** Workplace Health & Claims Management Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s...


  • Vancouver, Canada Lower Mainland Society for Community Living Full time

    _**Residence Coordinator/Case Manager - Residential Program**_ The Case Manager is responsible for the overall functions of the residential program to ensure that excellent practice standards are met including administrative, training, employee relations, health and safety, service delivery, case management, professional and community liaison. **Education...


  • Vancouver, Canada MOSAIC Full time

    **MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME...

  • Immigration Consultant

    7 months ago


    Vancouver, Canada Eagle High Consulting Limited Full time

    '''Duties''' - Provide immigration consulting services to clients, including individuals and businesses - Conduct research and analysis on immigration laws, regulations, and policies - Stay up-to-date with changes in immigration laws and procedures - Prepare and present legal arguments and strategies for client cases - Maintain accurate and organized client...


  • Vancouver, Canada Tian'en Consulting Group Ltd. Full time

    **Immigration Case Processing Assistant** **About Us** Providing comprehensive immigration services since 1997, Tianen Consulting Group is headquartered in Vancouver, BC. Backed by decades of combined experience among our team including experienced consultants, former visa officers and certified accountants, we take a collaborative approach to formulate...

  • Youth Case Manager

    3 months ago


    Vancouver, Canada YWCA Metro Vancouver Full time

    Job DescriptionUnder the general supervision of the WorkBC Centre Manager of the WorkBC Centre, the Case Manager is responsible for working closely with youth job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC...


  • Metro Vancouver Regional District, Canada Care at Home Services Full time

    Looking for a community-based role in private home health care? Care At Home Services is a leading provider of innovative and compassionate home health care and community support. When you join the Care At Home Services team, you join a professional organization dedicated to providing the best of care to our patients and their loved ones. You will be...


  • Vancouver, Canada Vancouver Aboriginal Child & Family Services Society Full time

    **Position: Practice Development Consultant** **Status**:Regular Full-time** **Department**:Child Safety Program*** **Location**:2020 Yukon Street** **Classification**:Delegated Programs, Social Program Officer Grid 28** **Salary**:$3,279.63 to $3,742.27 bi-weekly** At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous...


  • Vancouver, Canada School District #39 (Vancouver) Full time

    Assistive Technology Consultant - Job Description Full-time (Permanent) Location-ATBC Service Centre Starting Salary (Step 1) $73, 252.00 Overview The ATBC Assistive Technology Consultant provides assistive technology resources to adults with permanent disabilities in employment and educational settings throughout the Province. This position works...


  • Vancouver, Canada YWCA Metro Vancouver Full time

    Job Description**What you’ll be doing**: - Supervise a team of case managers to ensure performance objectives are achieved with the ability to execute strategies to meet or exceed project deliverables - Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all clients,...