IT Service Desk Representative

3 weeks ago


Victoria, Canada ICBC Full time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

IT Service Desk Representative

**Job Title**: IT Service Desk Rep Reference Number: 117353

**Location**: Victoria Employment Type: Permanent Full Time

**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/02/15

Position Highlights

The ICBC IT Service Desk provides a single point of contact for employees and ICBC business partners to effectively resolve

incidents and respond to requests for IT support.

As an IT Service Desk Representative, you will provide support over the phone, resolution on technical issues and process

**technology requests**:

- Customer Support: Respond to inquiries and requests resolving simple to moderately complex technical issues, and
- Problem Diagnosis: Effectively gather relevant information from the customer and analyze issues using diagnostic tools and

escalate unusual or complex issues appropriately.
- Documentation: Maintain knowledge of division and department standards, policies, procedures and guidelines, and document

in a shared knowledge base.

Position Requirements

To make an immediate contribution to the team, you will bring demonstrated experience:

- Providing excellent customer service, able to respond to multiple requests through various media, researching and resolving

multiple technical issues, and responding effectively to customers with time sensitive concerns.
- Ability to explain technical procedures clearly to a non-technical audience.

local and remote diagnostic tools.
- A minimum of six months’ service desk experience in a computer operations environment.
- Your experience is supported with recent post-secondary education in a computer related field leading to a diploma or

certificate.
- Please note this position is in a call center environment.

The Service Desk hours currently are from 7:00 am - 6:00 pm Monday - Friday and 8:30 am - 4:30 pm Saturday.

Position Information
- Please note only those legally entitled to work in Canada at present will be considered for this position.
- Employing a hybrid-working model, this role combines on-site in office work with work from home flexibility.

ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our

team

adjustments can be made to help support you in delivering your best performance.

ZRIT


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